Gwen Tan Email & Phone Number

Singapore

Sydney, Australia

- Relationship-building with members on a face-to-face basis by reviewing their health insurance to find a cover that best fits their needs- Processed claims with high accuracy and handled escalated complex claims enquiries- Took ownership and accountability for each customer interaction to ensure continued customer satisfaction- Worked together as a team to meet our team's revenue and NPS targets

Singapore

- Provided servicing for policyholders and financial planners through various channels via calls, face-to-face and email correspondence- Handled wide spectrum of policy-related enquiries, dealing with both internal and external stakeholders- Maintained high levels of service quality and standards both individually and as a team

Singapore

- Conducted intensive tele-prospecting as an avenue of servicing existing customers’ portfolios- Identified new sales opportunities of upselling and cross-selling through servicing both walk-in customers and appointments made through tele-calling

Singapore

- Contributed in creating lasting impressions on customers travelling onboard & constantly strived for service excellence- Participated actively as a team player and worked well with people from different backgrounds- Handled situations that arised with empathy while maintaining a level of professionalism- Maintained a firm stance and high level of alertness with regard to safety and security matters

Singapore

• Participated in various gourmet Food & Beverage events and trade shows as a representative in creating brand and consumer awareness• Handled all forms of marketing collaterals; from copywriting to working closely with designers as well as printing partners.

Bachelor’S Degree, Business Administration (Marketing)

Diploma Of Education, Business Administration And Management, General