Kainitra Crammer Email & Phone Number

Menifee, CA, US

Thousand Oaks, California, United States

Federal Way, Washington, United States

• Managed online website and internal department email inbox and responded to various request.
• Processed HELOC withdraws of $75,000 or more for customers and internal employee accounts.
• Assisted in new employee training acted as a mentor to help with escalated phone calls and servicing systems.
• Handled customer and internal employee post loan inquiries.
• Assisted customers with online account set up and troubleshooting of issues.
• Established and Implemented department policies and procedures.

Lynnwood, Washington, United States

• Worked closely with construction contractors to register them for various loan programs.
• Conducted conference call meetings between the borrower, lender, and contractor to go over loan program requirements, expectations and to ensure completion of construction.
• Performed thorough contractor credit and background checks.
• Researched various county sites for information pertaining to permits needed to complete course of construction.
• Conducted various department audits to ensure within compliance of bank standards.

Seattle, Washington, United States

• Performed thorough audits of incoming files daily to ensure accuracy of lending guidelines.
• Partnered closely and communicated with other departments to ensure deadlines were met.
• Familiar with Conventional, FHA, VA, CONV, and USDA lending guidelines.
• Examined files to ensure all mandatory documents and disclosures were completed and within regulatory compliance guidelines.

Seattle, Washington, United States

• Worked with youth & families from a wide range of culture backgrounds to provide linkage between various systems in which the peers are involved, e.g. child welfare, juvenile court, mental health, chemical dependency.
• Worked in collaboration with the client and team while facilitating and guiding the individualized, integrated, family -driven, comprehensive care plan that meets the identified needs while incorporating identified.
• Responsible for managing a monthly case load of 10-12 clients while meeting contractual guidelines as well as clinical policy and procedure.
• Coordinated Wraparound Team members and facilitated bi-monthly meetings to track progress of Individualized care plans, while ensuring every member on the teams’ voice is heard and captured.
• Documenting to ensure the voice of each team member while complying with HIPPA and policy and procedures.
• Received 100% on DBHR Clinical Record Review for Program specific WAC requirements for the WISE program. – State of WA

Kirkland, Washington, United States

• Answered incoming calls from potential customers and direct them to the right area for their inquiries.
• Scheduled appointments with customers for sales agents to increase profit gain and maximize a positive customer experience.
• Multi-tasked with numerous computer systems to provide the customer with quick responses.
• Took inbound calls from external customers and communicated complex and technical information clearly and concisely.
• Assisted direct and indirect store employees with trouble shooting tactics along with the wireless activation process.
• Managed upset customers and deescalated situations with strong interpersonal skills and the ability to relate with the customer.

Renton, Washington, United States

• Received Incoming escalated calls to prevent involuntary disconnection of telephone services. While utilizing my strong de-escalation skills and the ability to empathize with the customer.
• Processed Credit card payments via telephone for customers while providing excellent customer service.
• Continually met Q&A and Time management goals to ensure excellent customer service.

Business Administration And Management, General

Cosmetology/Cosmetologist, General

High School Diploma