Operations Director
CurrentI am accountable for the Project Management, Business Analysis, and Support functions within Warp. Leading and mentoring remote teams, I have developed and implemented Project, and Change frameworks based on Prince2 and Agile methodologies. As part of the Senior Leadership Team, I work closely with the Board, In addition to my Project Delivery responsibilities, I am also the ICO Data Protection officer and ISO Representative with accountability for regulatory compliance and Information Security. My initiatives have included the rollout of an ERP tool to improve Project Management, Resource Planning, Invoicing, and MI Reporting.Key achievements include achieving Cyber Security Essentials, ISO 9001 Quality, ISO 14001 Environmental, and ISO 27001 Information Security certifications, and a 25% reduction in support costs by implementing a case management and booking system. exceeding revenue and SLA targets 5 years in a row.