Kaitlin B. Email and Phone Number

Investigate assigned claims to assess coverage, liability, damages, and subrogation, ensuring compliance with regulatory and statutory requirements. Maintain a pending diary of claims to work through settlement and resolution. Develop and implement action plans for claim resolution, focusing on loss cost management and timely disposition. Collaborate with internal and external stakeholders to investigate and resolve claims efficiently. Provide support to GEICO insureds that have become defendants in lawsuits and guide them through the litigation process. Maintain up-to-date knowledge of regulatory and jurisdictional requirements, ensuring adherence to best practices and established guidelines. Communicate effectively with internal teams, clients, and external parties regarding claims status and issues. Manage litigation processes, including coordinating with defense counsel to achieve timely, cost-effective resolutions. Prepare and submit claim status reports and excess carrier reports to clients and their excess insurers. Handle claims with higher loss exposures, catastrophic injury, and complex coverage issues, ensuring appropriate resolution. Travel to attend trainings, trials and other litigation process events.

Maintain a pending of claims to work through resolution. Manage moderately complex claims from the investigation of the claim through closing. Guide policyholders, claimants, appraisers, attorneys, and other third parties through the claim's process. Negotiate and efficiently settle PIP/Medpay, UIMBI, and BI claims.

Gather information to investigate liability. Assess exposure and reserve values. Settle claims up to designated authority level. Coordinate resolution of property damage. Investigate coverage and deny claims as needed. Maintain P&C state-based adjuster licenses and compliance of insurance regulations.

Originate Conventional, FHA, non-conforming jumbo and reverse mortgages. Educate the customer about product options by creating detailed proposals. Qualify and take applications to provide GFEs. Collect appraisals and documentation to process loans, solve underwriting problems and bring loans through to closing. Manage pipeline. Follow up with potential leads. Demonstrate negotiation skills to meet and exceed sales goals. Maintain NMLS licenses. Maintain knowledge and compliance of lending regulations.

Originate secured and unsecured loans and lines of credit. Perform risk screening while opening DDA accounts. Educate customers on products and services. Maintain compliance with federal banking regulations. Meet the standards for NMLS certification. Coach new hires. Exceed sales and customer satisfaction goals in a competitive environment.

Provide total sales solutions to new and current customers, building a clientele base. Meet aggressive sales and customer satisfaction goals in a competitive environment. Educate customers on products and services. Accurately maintain a register and follow all open and closing procedures.

Clean and restock the floor while assisting and directing customers. Show intimate knowledge of the products. Troubleshoot customers' technical problems. Answer and direct all incoming phone calls. Open and close the store.

Prepare food and sell it to customers. Work the cash register and fill out monetary paperwork. Transport products to and from locations. Prepare locations to open and close them at the end of the day, cleaning the area. Supervise and train groups of up to 20 workers.