Kaitlin Barg Email & Phone Number

Tampa, Fl, Us

-Lead Enhanced Services Team of consultants each owning their own book of business-Create, implement, and monitor KPI's to gain actionable insights in order to increase performance-Introduce process improvements and automations to enhance customer experience and service structure-Assume ownership over team productivity and manage workflows-Drive renewal opportunities for current clients-Evaluate customer problems and implement resolution

Orlando, Florida

Orlando, Florida Area

-India Ambassador, worked in Pune, India office for two months to conduct trainings and provide process improvements.-Consistently coach and drive quality behaviors to meet business metrics.-Analyze team metrics and mentor associates to improve on opportunities to meet business needs.-Create and conduct trainings to provide and increase associate knowledge base.-Provision system access and onboard new hires.-Create and transition post training process.-Create and… Show more -India Ambassador, worked in Pune, India office for two months to conduct trainings and provide process improvements.-Consistently coach and drive quality behaviors to meet business metrics.-Analyze team metrics and mentor associates to improve on opportunities to meet business needs.-Create and conduct trainings to provide and increase associate knowledge base.-Provision system access and onboard new hires.-Create and transition post training process.-Create and Implement reports and guides to streamline role. Show less

Orlando, Florida Area

-Work manager and corporate escalations with efficient and professionalism.-Use strong interpersonal skills and product knowledge to assist clients an resolve issues.-Delegate and prioritize client issues in order to resolve requests in timely manner.

Hilton Garden Inn Orlando East/Ucf

-Assists guest checking in and out. -Respond to all income phone calls promptly and direct calls where necessary.-Cash handling and loss prevention. -Preform on-site an over the phone reservations. -Field guest complaints,disputes, and requests efficiently and in a friendly manner. -Ensure maximum guest satisfaction at all times.-Promote hotel amenities, services, and products.-Process credit and debit cards.-Receive, input, retrieve, and rely messages to guests… Show more -Assists guest checking in and out. -Respond to all income phone calls promptly and direct calls where necessary.-Cash handling and loss prevention. -Preform on-site an over the phone reservations. -Field guest complaints,disputes, and requests efficiently and in a friendly manner. -Ensure maximum guest satisfaction at all times.-Promote hotel amenities, services, and products.-Process credit and debit cards.-Receive, input, retrieve, and rely messages to guests as needed.-Demonstrate knowledge of hotel information including local area, hotel rooms, rates, packages, and promotions. Show less

Hilton Garden Inn Orlando Airport

-Provide exceptional guest service.-Guest check in and check out.-Perform manager on duty (MOD) responsibilities.-On-site and over the phone reservations.-Audit, post, and balance daily cashier work including rooms and food and beverage outlets.-Ensure credit card system reconciles with daily transactions.-Auto post room charges.-Review manager reports

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: CFHLA, National Association for Catering and Events (NACE) at UCF, National Society of Collegiate Scholars.

Hospitality Administration/Management

I spent 6 months in the spring semester of 2015 studying abroad in Gold Coast, Australia with great focus in Travel and Tourism Management