Kaitlin Rapoza Email & Phone Number

•Manage technology based contracts, workshop activities and on-line learning activities.•Develop and implement eTraining programs/policies specifically for the public workforce sector.•Provide ongoing customer service to over 4,500 Metrix Learning customers & career center staff.•Design and deliver on-line learning orientations and job search/career planning workshops on areas such as networking and interviewing strategies for job seekers and staff.

Talent Management - Millennial Training Solutions - Custom Training - Client Services - eLearning

•Assess client needs, develop customer photography packages/contracts and close the client sales cycle in less than two weeks.•Manage new client relationships, nurture existing sales leads, log follow up communications and close opportunities through Salesforce.•Collaborate with Inside Sales, Customer Service and Marketing teams to track market trends, develop problem solving methods and ensure new and existing client satisfaction. •Regularly exceed monthly sales goals and expected close rates.•Represent GSPV at various Bridal Shows throughout the year.

Masters, Mental Health Counseling

Activities and Societies: 3.9 GPAProvided Academic and Personal Support Services to Varsity Student Athletes at the Learning Resources.

Ba, Psychology

3.83 GPA: Graduated Cum Laude and completed coursework in seven semesters.

High School Diploma