Kaitlin Shields Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

In the role of Administration / Student Support Officer at Lead Institute my duties included, but were not limited to:• Maintenance of the student/learning management system aXcelerate; including updating student results,uploading their completed assessments, adding and updating assessment items - including eLearning quizzesand SCORM files• Reception - transferring phone calls and taking messages when required• Assisting the trainers in the creation of resources for their classes, including printing, binding, and laminating• Any additional tasks as required by colleagues

Brisbane, Queensland, Australia

The Flower School is a private RTO specialising in Floristry.My duties included but were not limited to:• Reception duties• Student enrolments - checking students have provided all required documents; entering enrolments into thestudent /learning management system aXcelerate; conducting compliance checks (DETCONNECT - forprevious study), Centrelink, etc to ensure students are eligible for funding• aXcelerate reporting for AVETMISS (government requirements for funding payments).• Liasing with government bodies - DESBT in QLD and DITT in the NT - when required for furtherinformation regarding requirements for students• Liasing and communicating with Apprenticeship bodies such as Busy at Work, GTNT and MEGT regardingstudent progress, commencement and completions• I gained experience with funding (SAS and PQS) - Certificate III Guarantee and Job Trainer; as well astraineeship requirements in Queensland and the Northern Territory• Any further tasks as required by the Office Manager, CEO and Tutors

Slacks Creek, Queensland, Australia

While working at Skills Institute Australia (SIA), I gained administration and RTO experience. This companyworked primarily with international students on student visas wishing to study and gain residency in Australia.My duties included by were not limited to:• Creation of student files for all departments• Assisting the Automotive Department trainers with their student files, student progress, student attendance,filing systems and assessment distribution• Usage and maintenance of the student management system aXcelerate - ensuring that Cohorts (classes) arecreated and correct for upcoming courses; ensuring that students are enrolled properly into the system forreporting purposes• Other tasks as required by the Academic Manager, Business Manager and Compliance Team

Noosa, Queensland, Australia

I worked at Muffin Break in Noosa Civic on a casual basis for approximately 14 months, only resigning due tomoving to Brisbane.During this time, I worked my way to a supervisor-like position and barista, from a Cafe All Rounder position.My duties included, but were not limited to:• Customer service - order taking, cash handling, POS, EFTPOS• Barista - coffee making; including hot and cold drinks• Food preparation• Opening and closing of the cafe• Putting incoming stock away and ensuring that all ordered stock has arrived• Notifying the manager of any stock that is low and needs to be reordered