Kaitlin Shields Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• In the role of Administration / Student Support Officer at Lead Institute my duties included, but were not limited to:
• Maintenance of the student/learning management system aXcelerate; including updating student results,uploading their completed assessments, adding and updating assessment items - including eLearning quizzesand SCORM.
• Reception - transferring phone calls and taking messages when required
• Assisting the trainers in the creation of resources for their classes, including printing, binding, and laminating
• Any additional tasks as required by colleagues

Brisbane, Queensland, Australia

• The Flower School is a private RTO specialising in Floristry.My duties included but were not limited to:
• Reception duties
• Student enrolments - checking students have provided all required documents; entering enrolments into thestudent /learning management system aXcelerate; conducting compliance checks (DETCONNECT - forprevious study).
• aXcelerate reporting for AVETMISS (government requirements for funding payments).
• Liasing with government bodies - DESBT in QLD and DITT in the NT - when required for furtherinformation regarding requirements for students
• Liasing and communicating with Apprenticeship bodies such as Busy at Work, GTNT and MEGT regardingstudent progress, commencement and completions

Slacks Creek, Queensland, Australia

• While working at Skills Institute Australia (SIA), I gained administration and RTO experience. This companyworked primarily with international students on student visas wishing to study and gain residency in.
• Creation of student files for all departments
• Assisting the Automotive Department trainers with their student files, student progress, student attendance,filing systems and assessment distribution
• Usage and maintenance of the student management system aXcelerate - ensuring that Cohorts (classes) arecreated and correct for upcoming courses; ensuring that students are enrolled properly into the system forreporting.
• Other tasks as required by the Academic Manager, Business Manager and Compliance Team

Noosa, Queensland, Australia

• I worked at Muffin Break in Noosa Civic on a casual basis for approximately 14 months, only resigning due tomoving to Brisbane.During this time, I worked my way to a supervisor-like position and barista, from a Cafe.
• Customer service - order taking, cash handling, POS, EFTPOS
• Barista - coffee making; including hot and cold drinks
• Food preparation
• Opening and closing of the cafe
• Putting incoming stock away and ensuring that all ordered stock has arrived