Kaitlin Stoddard Email & Phone Number

Sydney, Nsw, Au

New York, Us

Menlo Park, Ca, Us

Building and developing the B2B strategy to bring customers into the metaverse with Meta for Work products (Hardware & Software: Quest devices, Quest for Business, Rayban Meta AI).Leading the ANZ go-to-market strategy to find product market fit for XR B2B offering. Developing out our partner ecosystem (distributor, resellers, ISVs) to accelerate sales growth in market.Leading solution consultants working with Enterprise customers to align with VR and digital workplace needs and identify use cases in XR.Leading APAC Customer Growth team through sales training and development.

Menlo Park, Ca, Us

Part of Reality Lab’s Global Customer Success and B2B Commercial team bringing the Metaverse to the world of work. Partnering with businesses to unlock work opportunities in the metaverse. Bringing forward the future of work and metaverse solutions through thought leadership and products: Quest for Business, Portal for Work and Workplace.Leading and developing people.

Menlo Park, Ca, Us

Led, managed and supported Workplace Customer Success team responsible for driving business value of Workplace in enterprises across Asia Pacific and Japan (APJ). Managed team across Australia, Singapore, India, and Japan, reporting to our Global VP of Revenue based in London. Built and executed global growth and adoption strategies for large enterprise customers.Owned voice of the customer for APJ and influenced product/engineering teams.Orchestrated cross-functional programs across partners, technical and marketing.Delivered team works both directly with customers and with our partners.

Menlo Park, Ca, Us

Founding member of ANZ team. Helping build the Workplace business in ANZ. Leading Facebook’s collaboration platform Workplace by Facebook’s strategic partnerships in ANZ with large enterprises. Zero to 7M paid users in 5 years. Driving client success, growth, and revenue for Facebook’s first SaaS business Workplace across large enterprises.

Cambridge, Massachusetts, Us

Managing Direct and Agency Partner programs. Managing two separate teams of services folks to grow and retain our ANZ marketing and sales product business. Team of Customer Success Managers & Channel Consultants in HubSpot's international office, across four different service offerings. The team focuses on servicing existing clients and agency partners towards long-term success via consultative engagements. Responsibilities include customer success, revenue retention, team and individual contributor development, growing the team in line with the sales, and process optimization built for scale.Leadership team responsibilities: co-leading the office with the APAC Head of Marketing and ANZ Head of Sales, focusing on office eNPS, leadership and IC training, brand recognition, employee retention, cross-functional alignment. Keynote Speaker: HubSpot, customer success, customer centric leadership, change management, leadership, psychological safety, building a feedback centric environment, sales-customer success alignment.

Cambridge, Massachusetts, Us

Leading the APAC channel consulting and customer success team to meet our retention, churn, and product adoption targets. Working as part of the team to develop strategies for scale and growth in APAC. The team focuses on servicing existing clients towards long-term success via consultative engagements. Responsibilities include customer success, revenue churn, team and individual contributor development.Running 1:1s with Customer Success Managers and Channel Consultants across APAC (Sydney, Singapore, Japan offices). Customer-Centric Leader:Customer centric leadership creates a purpose and direction for solving for the customer through value, trust and empathy. First, we solve for the customer; second, we solve for the company; third, we solve for the team; and last, we solve for ourselves. It is essential to put oneself in the mindset of the customer, to understand the customer and the customer’s business from his or her unique point of view, and to strive to deliver above and beyond the customer’s expectations. Equally important is leading your team to believe in that vision and to strive to add value for our customers. By solving for the customer, we drive excellent results and organically create a unique culture of value, trust and empathy.Keynote Speaker at Customer-Centric Leadership Conference: http://humanityinbusiness.com.au/event/customer-centric-leadership/

Cambridge, Massachusetts, Us

Founding member of the HubSpot APAC Services team, hired to launch customer success in APAC.Primary contact and advocate for approximately 200 small and medium sized business customers. Expert in Inbound Marketing and the trusted marketing advisor to each of my customers.Building CS team and developing strategies for scale and growth in ANZ and SEA.Building out APAC Customer Success team with a strong focus on hiring candidates across Sydney and Singapore.

San Francisco, California, Us

Manage a team of 6, directly responsible for their KPIs and influence over their 400+ clients.Responsible for creating positive working habits and great team environment.The Client Success team is fully responsible for retaining and building relationships with clients across three SaaS product lines (digital media intelligence, social media analysis, and media outreach) with a client portfolio of $8 million AUD. We ensure client satisfaction by consulting with client needs, integrating Meltwater software into client workflows, aligning with client KPIs, and creating actionable insights across all media objectives.

San Francisco, California, Us

Meltwater is a global SaaS company aiding clients in achieving success by streamlining workflow, driving efficiency, and meeting their key strategic objectives. I manage a portfolio over 100+ clients, providing consultative support to ensure clients are identifying new opportunities, and maximising their potential in the media and social media space.I enjoy driving processes through thought leadership.I manage a team of 4 and am directly responsible for their results. I am responsible for creating positive working habits and a fun team environment.

Chatswood, Nsw, Au

Running “The Nibbler” publication, MICE (meetings, incentives, conferences, events/exhibitions) space Print & Digital Ad Sales: Responsible for identifying new business and converting to confirmed businessAccount Management: Manage existing book of business, maintain strong client relations, retention and growth targetsEnsure profit goals are achieved for clients Managing team of 5 business development representatives

Chatswood, Nsw, Au

Growing revenue yield and market-share across the portfolioEstablishing new business relationships with prospective advertisersWorking with the marketing team to develop and support material that can be used in sales appointments, presentations and client marketingEnsuring correct information is passed on to production so that ads are booked and placed correctlyMeeting and exceeding budgets and providing effective forecasting

London, Gb

Top performing sales representative with a proven track record of exceeding sales targets Learning to work different territories (event sites) and appeal to different demographics Consistent “high roller” sales accolade, exceeded 6 week goal of 80 sales to hit push goal of 100 sales, hit most bonuses in VMG history

Kew, Victoria, Au

Worked as a TA for the Primary (Elementary) School: Grades Prep - Year 7.Assisted in Outdoor Education Programs/Camps.Primary School, Middle School and Senior School Coach: Volleyball, Tennis

Malibu, Ca, Us

Manly Beach Volleyball Coach (Manly, Australia 2011)Pepperdine University Volleyball Camp Coach (2010)High School Volleyball Coach and Private Lessons (Harvard-Westlake Volleyball Camp 2009 and 2010)Private Lessons (2008 - 2012)YMCA Volunteer (North Hollywood, CA – set up a volleyball program outreach opportunity for the varsity volleyball team - 2005 - 2007)

Santa Monica, Ca, Us

Volunteer work at both the aquarium and in the office as an intern. Helped with preparation for the annual Heal the Bay Event Fundraiser.

Bachelor, Sociology (Concentration In Human Services), Anthropology

Global Citizen Of The World, Global Studies, Anthropology, Music, Sociology, Communications

High School Diploma