Kaitlyn Marsh work email
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Kaitlyn Marsh personal email
My current role at Kaplan allows me to utilize a variety of skills such as strong problem solving and strategic thinking in my everyday duties to solve student complications. During my day-to-day work, I team up with a multitude of different divisions within the company which allows me to see the company in a very diverse way.While in my current and previous roles, I have excelled in constructing distinct products that increase company revenue and has allowed me to show many different marketing skills to drive interest. I have also relied on other parties and showed adaptability in order to run the products smoothly and efficiently, which enabled me to hone my leadership and teamwork proficiencies without holding the product back from excellence.My experience as a customer service professional has granted me with the ability to have a forward-thinking mindset with the client always in the forefront. I am very resourceful and passionate about creating a positive experience for both the customer and the business. This skill set is a product of my diligent resourcefulness and creative thinking to solve substantial problems with urgency.
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Account ManagerCengage GroupLeesburg, Fl, Us
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Customer Engagment SpecialistKaplan Dec 2022 - PresentHandle portfolio of 100+ high-stake accounts with $500,000+ revenue per yearDevelop relationships with potential accounts to lead to additional revenueServe as primary point of contact for both stakeholders and clients for 100+ accountsDeploy engagement plans for tiers of accounts in portfolio with the primary goal of retaining and increasing revenue per accountCollaborate with assigned sales team for accounts to develop and execute on growth plans for each account within portfolioLeverage customer surveys, interviews, metrics, CRM and LMS data to determine engagement score for portfolio of accounts to help mitigate riskUse partner feedback to refine engagement plansConfigure online learning solutions for corporate partners to help them meet their business goalsAct as a continuously learning product expert of the portal platform and evolving products Provide technology demonstrations of best practices and key features to corporate partners, as well as provide detailed training to corporate site administratorsParticipate in technology design to develop the features and tools accounts needConduct User Acceptance Testing prior to technology roll-out -
Implementation SpecialistKaplan Apr 2022 - Nov 2022• Act as a continuously learning product expert of the portal platform and evolving products.• Configure online learning solutions for corporate partners to help them meet their business goals.• Work as a liaison to internal sales/sales support and technology departments.• Coordinate with the Client Success team to provide an unparalleled customer experience.• Provide technology demonstrations of best practices and key features to corporate partners, as well as provide detailed training to corporate site administrators.• Provide training of existing and new features to internal and external stakeholders.• Participate in technology design to develop the features and tools our customers need.• Conduct User Acceptance Testing prior to technology roll-out. • Function as a project manager during the implementation process to ensure transparency and cross-functional collaboration from a number of internal teams. • Assist internal departments with troubleshooting more complex issues. • Configuration of online catalogs to match contractual pricing. • Management of contractual terms within financial applications. • Responsible for recording client-specific information into Salesforce.com.• Provide ongoing maintenance to unique client sites.
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Service CoordinatorKaplan Feb 2020 - Apr 2022Remote• Keep detailed records of student interactions, recording details of inquiries,complaints, or comments, as well as actions taken• Work with students directly to ensure all questions and concerns areaddressed• Ensure student problems are handled• Work with partner schools to ensure students are set up for success• Work with cross-functional teams to ensure smooth transitions for retail andinstitutional students alike• Assist in medical and bar schedule creation• Set up travel for all medical and bar programs running during the year• Assist with invoicing and payroll
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Student Advocacy Account ManagerKaplan Sep 2016 - Feb 2020Orlando, Florida Area• Worked as an advocate for all operating units and assisted students and theorganization to find a balance that benefited both• Provided support for cross-functional teams• Retained students and created revenue through assisting in enrollments• Completed special projects and diligently worked to improve processes• Handled difficult customer interactions• Provided coaching and feedback to help improve agents' knowledge andability to provide adequate customer service• Resolved Corporate Escalations• Created schedules and monitored workloads to make sure tasks are beingcompleted• Trained team members in new areas and ensured proficiency• Mentored new agents to hone their customer service skills
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Student ConciergeKaplan Sep 2016 - Aug 2017Orlando, Florida, United States• Worked as a front-line agent assisting to answer high-volume calls, chats, andemails• Collected credit card payments via phone• Assisted with customer service in order to help students with their resources• Provided Tier 1 Tech Support• Learned variety of systems (Salesforce, Google Suite products, Zoom, Adobe)
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Member Service RepresentativeMccoy Federal Credit Union Sep 2015 - Sep 2016Orlando, Florida, United States• Provided excellent member service to ensure clients would continue apartnership• Up-sold credit cards and consistently exceeded credit sales• Handled member interactions professionally, both in person and throughphone interactions• Ensured excellence in day to day operations of running the branch smoothly• Assisted with training new hires• Kept detailed records current and accurate for all branch cash-handling logs -
Guest Services RepresentativeSeaworld Parks & Entertainment Aug 2012 - Mar 2016Orlando, Florida Area• Collaborated with cross-functional teams to ensure planning andimplementation of tours ran smoothly• Trained new and current employees in new areas• Collaborated with cross-functional teams to ensure guest satisfaction• Handled large cash and credit card transactions• Handled difficult guest situations in person• Organized team members schedules• Upsold high-end in-park additions and tours• Assisted in creating educational animal tours for park guests• Created new processes for a multitude of areas
Kaitlyn Marsh Skills
Kaitlyn Marsh Education Details
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Bachelor Of Business Administration - Bba -
3.5 -
3.5
Frequently Asked Questions about Kaitlyn Marsh
What company does Kaitlyn Marsh work for?
Kaitlyn Marsh works for Cengage Group
What is Kaitlyn Marsh's role at the current company?
Kaitlyn Marsh's current role is Account Manager.
What is Kaitlyn Marsh's email address?
Kaitlyn Marsh's email address is ka****@****est.com
What schools did Kaitlyn Marsh attend?
Kaitlyn Marsh attended Purdue University Global, Valencia College, Valencia College.
What are some of Kaitlyn Marsh's interests?
Kaitlyn Marsh has interest in Children.
What skills is Kaitlyn Marsh known for?
Kaitlyn Marsh has skills like Customer Service, Public Speaking, Microsoft Word, Marketing, Social Networking, Microsoft Office, Microsoft Excel, Leadership, Time Management, Training, Sales.
Who are Kaitlyn Marsh's colleagues?
Kaitlyn Marsh's colleagues are Elizabeth Halderman, Emma Scott, James Osborne, Tonea Washington, Kinza A., Lenna Coats, Karlie Runge.
Not the Kaitlyn Marsh you were looking for?
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2altaresources.com, 4imprint.com2 +192020XXXXX
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Kaitlyn Marsh
Incoming Revenue Management Intern At American Airlines | Social Media And Pr Communications Specialist At Ut Gdad | Urha Vice President Of Marketing And Outreach | Marketing + Spanish Business Certificate At Ut AustinAustin, Tx1icanhelp.net -
Kaitlyn Marsh
Bozeman, Mt -
2victor.org, victor.org
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