Kate Mcgrath Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

The Product Adoption Consultant (PAC) team at Lattice specializes in all stages of customer enablement. We support end-to-end system implementations across the Lattice product suite, along with ongoing ad-hoc support. Each project is uniquely tailored to an organization's needs and business objectives. My personal mission is "to make my customers' lives easier" and this new role allows me to partner with customers at all stages of their Lattice journey to help deliver value to you and your staff!

San Francisco, California, Us

Lattice provides holistic performance management & HR software to Make Work Meaningful.As a COM, I ensure new customers successfully adopt and launch our products within ~90 days. I approach this role as a partnership, positioning myself as an HR & Lattice consultant to help new admins define their People Strategy with our tools to guide them.Proven track record of success:- Highest average customer NPS feedback out of all Lattice COMs in FY’24 (9.4/10)- Over 150+ successful implementations

San Francisco, California, Us

Lattice provides comprehensive People Strategy software to streamline the Human Resources/People Management process. Using a combination of available tools (Performance, Goals/OKRs, Grow, Engagement, and Compensation) and Lattice's industry-leading resources, we provide HR leaders, Admins, and Executive decision makers with the tools to create a best in class employee experience and make work meaningful. As an Onboarding Manager, my key duties include:Project Management- Drive implementation to completion within defined timeframe and budget- Develop comprehensive change management strategies including building buy-in, detailed communication plans, and best practice recommendations to fit each organization’s unique needsCustomer Relationship Management- Build trust and rapport with all clients- Comprehensive Discovery to understand existing processes and future plans- Serve as a trusted product expert to recommend solutions that truly address their needsTraining- Train all stakeholders on functionality and best practices- Lead company-wide and/or leadership trainings for broader organization using engaging, multi-media approaches- Provide comprehensive offline & multi-media training through videos, recordings, decks, workbooks, and more

Hartford, Ct, Us

SMC Partners (now rebranded as Hyphen) is a technology and business consulting company in the healthcare & social services space. In my role, I partnered with healthcare providers, non-profits, and social service organizations to implement and maintain custom IT solutions. Key duties included:Execute implementation projects with unique configurations:- Lead discovery & requirements gathering- Requirements & design documentation and translation to technical requirements- Create and lead training sessions with all levels of end users, including content design/creation, multimedia presentation, and follow up deliverablesSaaS Product Support:- Customer Success & Support, leading small team- Review and triage all incoming support tickets- Utilize customer service skills to assist clients and resolve issues- Write & maintain comprehensive system support documentationCross-functional team support:- Collaborate with engineers on design & testing of all system changes- QA testing & review, including UI/UX, performance, and unique client requirements

Hartford, Ct, Us

Hartford, Ct, Us

Everything Botanical offers comprehensive landscaping design, installation, and maintenance services to its clientele in the Northwest corner of Connecticut. As the Office Manager and Executive Assistant, I developed initiatives to improve recruitment, training, office organization, and communication at this seasonal small business. In addition to these projects, I oversaw all client communications with a "White Glove" customer service touch, and assisted with invoicing and bookkeeping.

Bachelor Of Arts (B.A.), Psychology

International Experience, Psychology, Sociology, Anthropology