Kaitlyn Nolan Email & Phone Number

Boston, Massachusetts, Us

Leader of Global Teams: Head of two teams, TA Operations and Candidate Experience, which supports Talent Acquisition through interview scheduling, recruiting tool management, process improvement, and project management. Increased scheduling productivity by 50% YoY. Candidate Experience Focused: Drove candidate experience NPS initiative focused on implementing best practices, new policies, and training for TA, resulting in a significant jump in Candidate NPS score from 6 to 13 and survey completion rate from 23% to 28%Interviewer Training Development: Created and launched new company-wide interviewer training improving training rates from 10% to 40% of all interviewers within 30 days of launchInnovative Problem Solver: Creatively solves common TA problems with the end goal of increased team efficiency and satisfaction. Examples include automated hiring manager interview scheduling, utilizing unique solutions (Klaviyo platform) for candidate outreach, and creating a project roadmap to standardize interviews across the company.Impactful Cross-Functional Projects: Project managed position management implementation, which was co-led with the HR Tech team. Work included partnering with additional stakeholders across the business such as Finance and Talent Management, ensuring alignment with business objectives and enhancing operational efficiency.

Boston, Ma, Us

Leadership in High-Impact Initiatives: Spearheaded multiple strategic projects to enhance the Candidate Experience, including managing candidate NPS, ensuring interviewer training compliance, leading an RFP for new interview scheduling software, and implementing the selected solution. Conducted thorough research and documentation of current interview assessments across Wayfair's 400-person Talent Acquisition team to identify patterns and areas for improvement.Roadmap Development: Created detailed project roadmaps that clearly outline objectives, timelines, and deliverables, effectively communicating progress to diverse stakeholders throughout the organization.Airtable Team Project Tracker Implementation: Developed a comprehensive project tracker using Airtable to oversee individual Candidate Experience projects, ensuring timely progress, accountability, and alignment with overall goals.Innovative Process Development: Designed and implemented a systematic process for team members to propose new project initiatives. This allows for structured evaluation and prioritization, fostering a culture of innovation and continuous improvement within the team.

Boston, Ma, Us

Team Leadership: Managed and developed a team of 6-10 entry-level Candidate Experience Associates specializing in Technical Recruiting. Monitored performance through established metrics, consistently achieving the highest turnaround time across the team. Coached and developed multiple team members to promotion as a Senior Associate. Project Management: Led initiatives aimed at enhancing the candidate experience, including software implementations and improvements in candidate communication. Collaborated closely with recruiting partners to streamline scheduling processes and provided specialized support to optimize operations.Vendor Management: Maintained and nurtured vendor relationships, offering constructive feedback and driving contract negotiations to ensure optimal service delivery.Employee Referral Program Management: Program-managed the employee referral initiative, focusing on policy development and bonus processing. Successfully transitioned from a manual inbox system to a streamlined ticketing system and established a metrics dashboard to track efficiency and effectiveness.Event Coordination: Planned and managed food orders for recruiting events, accommodating 50 to 300 attendees, ensuring seamless execution and positive candidate experiences.

Boston, Ma, Us

Interview Coordination: Successfully coordinated over 1,800 interviews, ensuring a high level of accuracy in invitations to interviewing teams and candidates. Delivered exceptional communication to business stakeholders and candidates, enhancing the overall interview experience.Employer Brand Development: Launched and managed the employer brand social media channels, WayfairAtWork, on Facebook, Twitter, and Instagram. Developed and maintained a monthly content calendar, collaborating cross-functionally with various teams to deliver relevant content and promote internal employee engagement.Training and Onboarding: Provided training and support to new hires, successfully onboarding five new team members to the Coordination team, ensuring a smooth transition and integration into the team.

Brighton, East Sussex, Gb

Application Processing: Efficiently managed and processed all student applications from Asia, ensuring timely and accurate submissions.Invoice Accuracy: Consistently achieved 100% accuracy in invoicing, while meeting or exceeding performance goals for various booking criteria.Stakeholder Collaboration: Worked closely with student agents to address application inquiries, questions, and issues, responding to all inquiries within 24 hours to ensure a smooth admissions process.I-20 Documentation: Created student I-20s using the SEVIS system, facilitating compliance and smooth transitions for international students.Pathways Program Management: Processed college applications through the company’s Pathways program, supporting students in their educational journeys.

September-October 2012, January-February 2013 (as needed basis)Regional Outreach: Represented API at study abroad fairs across the New England region, effectively presenting various programs to engage prospective students.Student Recruitment: Actively recruited students to participate in API programs, addressing inquiries and providing detailed information to facilitate informed decision-making.University Partnerships: Cultivated and maintained strong relationships with partner universities, fostering collaboration and enhancing program visibility.

Housing Management: Oversaw and coordinated all housing allocations and needs for international summer school students in Franklin, ensuring a smooth living experience.Logistics Coordination: Managed all aspects of student arrivals and departures, facilitating seamless transitions and enhancing overall satisfaction.

Easton, Ma, Us

Provided assistance to Irish Politics professor in the form of exam reviews and final paper feedback for students. Assisted on 10 day class trip to Ireland in March 2012: responsible for students attendance at academic activities, mediated peer conflicts, coordinate trips to attractions such as Guinness Brewery, Dublin Castle, and Cliffs of Moher.

Communicated with potential study abroad students across the nation to advise them on their API applicationsWrote contributions for API’s blog, as well as advocacy letters to organizations (NAFSA, political forums, etc.)Planned and implemented student and alumni gatherings to encourage discussion about study abroad experiences, and work with Stonehill’s Office of International Programs to advocate for the growth of students studying abroadOrganized a "Study Abroad Social", in which 35 study abroad alumni shared their experiences with prospective students in a fair-like setting

Facilitated adult day treatment program activities designed to improve independent living skillsAssisted staff with clerical work as neededWorked ten hours/week while maintaining a full college course load

Assisted in fundraising and office operations of a non-profit organization with the mission of assisting inner-city students in going to college as well as participating in an annual international service trip Provided organizational assistance to fundraising benefit concertPromoted the organization via social media outlets (i.e. Facebook)

Bachelor Of Arts, International Studies, Psychology, French Minor

French Language And Culture