Wendy Walker Email & Phone Number

Córdoba, Cordoba, Ar

Remote

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• Managed a portfolio ($1 MM ARR) of enterprise customers.• Led contract renewal process, including negotiating terms, drafting agreement and managing internal and external contract approval processes.• Incentivized clients to grow contract value through upselling additional products and services.• Built relationships with both daily users and C level executives to understand KPIs and goals.Recommended strategies to maximize the use of Olapic products.• Expanded client engagement by onboarding global teams to further integrate product offering.• SME for Sales team for Short Form Video prospects: led to eight new deals in Q2 and Q3 2020.

Cordoba, Argentina

• Served as Account Manager and Project Manager for customers using short-form video solution.• Held in-person and virtual quarterly business review sessions with key stakeholders todemonstrate progress, adoption, product offerings and recommendations to increase ROI.• Ensured adoption by leading training sessions with new customers, teams, and end users.• Retained and grew 112% of assigned ARR in Q3 and Q4 of 2019.• Mentored four Project Managers; led training sessions and provided guidance.• Managed key internal projects using Agile methodology (ADA Compliance, GDPR Compliance).

Córdoba Province, Argentina

• Worked with customers and internal teams to implement Olapic products on the customer website and social media channels.• Managed implementation process for 30 customers.• Communicated deadlines, technical possibilities and monitored customer health.• Defined deliverables and monitored timelines for internal teams.

Córdoba Province, Argentina

Córdoba Province, Argentina

Work with customers and the Aivo technical team to ensure timely implementation of the AgentBot virtual assistant and Live human chat service on the customer website. Guide customers through a 60-90 day implementation process: analyze needs, design chatbot, create and upload knowledge, test and launch. I communicate deadlines, technical possibilities and overcome obstacles, as well as identify opportunities to up- or cross-sell. Responsibilities:• Lead kick off, training and weekly status meetings with nine English language customers. • Define tasks and monitor deadlines for Front End, Back End, Integration and Design teams. • Lead SMB Customer Success area for all languages: Spanish, Portuguese and English.• Create English language content in collaboration with Marketing and Knowledge teams.• Build demos and provide communication support for companies such as Ford Motors and Telsta.• Support Commercial area in meetings and Request for Proposal documentation.• Expand global virtual assistant dictionary and meanings database.

Doctor Of Law (J.D.), Advocacy And Dispute Resolution

Diplomatura En Gestión De Proyectos, Project Management

Bachelor Of Arts (B.A.), Political Science And Government