Kaitlyn Word Email & Phone Number

Birmingham, AL, US

• Manages and services large multi-facility, typically regionally based clients
• Responsible for maintaining and developing relationships with DCMs, VPs, and C-Level leaders across all client sites
• Develops and drives to completion customer specific revenue retention and growth strategies for assigned clients leveraging return on investment analysis, operational efficiency/utilization reviews, sales opportunity.
• Accountable for ensuring successful renewal of solutions and services contracts
• Works closely with internal teams to ensure the needs of the client are being addressed and advocates internally for client needs
• Collaborates with many cross functional teams throughout XSOLIS to monitor trends and identify opportunities for client metric improvements as well as upsell opportunities

Nashville, TN, United States

• Manages and services 18 clients that are both a mix of standalone facilities and small health systems
• Responsible for maintaining and developing relationships with VPs, CFOs, and DCMs across all client sites
• Works with department heads to understand their workflows and how they impact outcomes and reporting
• Review reporting metrics with department leaders and proactively identify trends and opportunities where we can help move their internal goals forward
• Works closely with internal teams to ensure the needs of the client are being addressed and advocates internally for client needs
• Collaborates with many cross functional teams throughout XSOLIS to monitor trends and identify opportunities for client metric improvements as well as upsell opportunities

Greater Nashville Area, TN

• Manages clients across the Payer, Provider, and Workers’ Compensation industries
• Works with clients to fully immerse myself into their business and proactively identify their needs
• Responsible for contract negotiations and renewals as well as upsell and cross-sell opportunities across my book of business
• Collaborates with and manages offshore operations team to deliver exceptional levels of quality and service to clients
• Develops detailed reports weekly, monthly or quarterly as needed by clients
• Runs weekly and monthly calls with clients and acts as their go to for all needs regarding their Shearwater Health contract

Greater Nashville Area, TN

• Responsible for technical and strategic support of clients totaling $20 million + in annual revenue.
• Works to maintain and deepen client relationships as their primary point of contact and support.
• Facilitates and consults on projects across multiple departments within the company to provide exceptional service to clients.
• Helps clients develop data driven marketing campaigns across a wide range of addressable channels including digital and direct mail.
• Liaise with operational resources in the US and offshore offices to ensure superior execution of client campaigns.
• Manages client status calls and team project status reports.

Greater Nashville Area, TN

• Assists Fortune 500 companies in the strategy, development, and deployment of their e-mail marketing campaigns.
• Responsible for day to day management of client eMarketing and e-mail campaigns along with other client projects.
• Maintains strong client relationships as a main point of contact and support.
• Responds to client questions regarding pre, mid, and post campaign details.
• Works with other technical and analytical groups within the company and outside agencies to ensure that client campaigns are executed in a timely and accurate manner.
• Manages 10-15+ projects across multiple clients at once, while maintaining the expected quality and efficiency of work.

Greater Nashville Area, TN

• Managed and serviced 22 luxury suite holders’ accounts for both Bridgestone Arena and Nashville Predators contracted accounts.
• Retained 95% of existing accounts while servicing an additional 2 accounts added to my account base.
• Maintained and further developed existing account relationships while cultivating relationships with new clients.
• Reviewed and executed all contracts related to assigned accounts (e.g. billing, signage, ticketing, etc.).
• Oversaw up to 72 luxury suites at nightly events as well as part time staff.
• Responsible for coordinating and scheduling part-time staff for all nightly arena events.

Auburn, Alabama Area

Studying Marketing and Italian

Auburn, Alabama Area

-Successfully Orienting Students(SOS) is Auburn University's orientation program for incoming transfer students.-Worked with 65+ students throughout the year in sessions to assist in acclimating them and teaching them about Auburn University.

Auburn, Alabama Area

-Assisted in facilitating daily activities in the office.-Assisted in preparing for and hosting corporate hospitality events for major sponsors. -Reviewed corporate sponsor contracts-Developed signage, brochures, name tags, etc. through Adobe Suite, Power Point, Photoshop, and Microsoft Word.

Academic Advising Office

Huntsville, Alabama Area

-Worked inventory replenishing in back stock room.-Assisted customers with merchandise out on the sales floor.-Checked customers out at cash register.

Bachelor Of Science In Business Administration, Marketing

Activities and Societies: Social Sorority, Student Government Association, College of Business Schools Council, Dean's List, Students.

Italian Studies

Summer program in Taormina, Sicily, Italy -Studied the history of the Sicilian Mafia. -Studied Italian Film. -Traveled throughout Sicily.

Advanced High School Diploma