Kaitlyn Word Email & Phone Number

Birmingham, Al, Us

• Manages and services large multi-facility, typically regionally based clients• Responsible for maintaining and developing relationships with DCMs, VPs, and C-Level leaders across all client sites• Develops and drives to completion customer specific revenue retention and growth strategies for assigned clients leveraging return on investment analysis, operational efficiency/utilization reviews, sales opportunity qualification, facilitation of training, assistance with onboarding processes, & strategic planning• Accountable for ensuring successful renewal of solutions and services contracts • Works closely with internal teams to ensure the needs of the client are being addressed and advocates internally for client needs• Collaborates with many cross functional teams throughout XSOLIS to monitor trends and identify opportunities for client metric improvements as well as upsell opportunities• Works with client department leaders to develop and deliver at minimum yearly business reviews for assigned clients and present to their leadership

Nashville, Tn, United States

• Manages and services 18 clients that are both a mix of standalone facilities and small health systems• Responsible for maintaining and developing relationships with VPs, CFOs, and DCMs across all client sites• Works with department heads to understand their workflows and how they impact outcomes and reporting• Review reporting metrics with department leaders and proactively identify trends and opportunities where we can help move their internal goals forward• Works closely with internal teams to ensure the needs of the client are being addressed and advocates internally for client needs• Collaborates with many cross functional teams throughout XSOLIS to monitor trends and identify opportunities for client metric improvements as well as upsell opportunities• Works with client department leaders to develop a business review and present ROI to client leaders

Greater Nashville Area, Tn

• Manages clients across the Payer, Provider, and Workers’ Compensation industries• Works with clients to fully immerse myself into their business and proactively identify their needs• Responsible for contract negotiations and renewals as well as upsell and cross-sell opportunities across my book of business• Collaborates with and manages offshore operations team to deliver exceptional levels of quality and service to clients• Develops detailed reports weekly, monthly or quarterly as needed by clients• Runs weekly and monthly calls with clients and acts as their go to for all needs regarding their Shearwater Health contract• Creates monthly client invoices based on contract terms and is responsible for ensuring timely payment from clients

Greater Nashville Area, Tn

• Responsible for technical and strategic support of clients totaling $20 million + in annual revenue.• Works to maintain and deepen client relationships as their primary point of contact and support.• Facilitates and consults on projects across multiple departments within the company to provide exceptional service to clients.• Helps clients develop data driven marketing campaigns across a wide range of addressable channels including digital and direct mail.• Liaise with operational resources in the US and offshore offices to ensure superior execution of client campaigns.• Manages client status calls and team project status reports.• Tracks client contract and incremental hours for monthly billing.• Works individually as well as with team members to develop and deliver client reports and quarterly business review materials.• Continuing client success through cross-selling incremental projects that support their marketing efforts.• Proactively identifies client needs and opportunities for growth that benefits the client as well as Zeta.

Greater Nashville Area, Tn

• Assists Fortune 500 companies in the strategy, development, and deployment of their e-mail marketing campaigns.• Responsible for day to day management of client eMarketing and e-mail campaigns along with other client projects.• Maintains strong client relationships as a main point of contact and support.• Responds to client questions regarding pre, mid, and post campaign details.• Works with other technical and analytical groups within the company and outside agencies to ensure that client campaigns are executed in a timely and accurate manner.• Manages 10-15+ projects across multiple clients at once, while maintaining the expected quality and efficiency of work.• Responsible for creating detailed reports to fit client needs and requests.

Greater Nashville Area, Tn

• Managed and serviced 22 luxury suite holders’ accounts for both Bridgestone Arena and Nashville Predators contracted accounts. • Retained 95% of existing accounts while servicing an additional 2 accounts added to my account base. • Maintained and further developed existing account relationships while cultivating relationships with new clients.• Reviewed and executed all contracts related to assigned accounts (e.g. billing, signage, ticketing, etc.).• Oversaw up to 72 luxury suites at nightly events as well as part time staff.• Responsible for coordinating and scheduling part-time staff for all nightly arena events. • Created and distributed monthly e-newsletter to 250+ premium account customers. • Exceeded yearly sales goal for nightly premium products and ticket sales.

Auburn, Alabama Area

Studying Marketing and Italian

Auburn, Alabama Area

-Successfully Orienting Students(SOS) is Auburn University's orientation program for incoming transfer students.-Worked with 65+ students throughout the year in sessions to assist in acclimating them and teaching them about Auburn University.

Auburn, Alabama Area

-Assisted in facilitating daily activities in the office.-Assisted in preparing for and hosting corporate hospitality events for major sponsors. -Reviewed corporate sponsor contracts-Developed signage, brochures, name tags, etc. through Adobe Suite, Power Point, Photoshop, and Microsoft Word.

Academic Advising Office

Huntsville, Alabama Area

-Worked inventory replenishing in back stock room.-Assisted customers with merchandise out on the sales floor.-Checked customers out at cash register.

Bachelor Of Science In Business Administration, Marketing

Activities and Societies: Social Sorority, Student Government Association, College of Business Schools Council, Dean's List, Students.

Italian Studies

Summer program in Taormina, Sicily, Italy -Studied the history of the Sicilian Mafia. -Studied Italian Film. -Traveled throughout Sicily.

Advanced High School Diploma