Kaitlyn Brown Email & Phone Number

Chattanooga, Tn, Us

Boston, Ma, Us

Working with clients ranging from SaaS startups to mature enterprise tools to improve product outcomes through better design.

Boston, Ma, Us

Led research and design catering marketplace features that bridged supply side and demand side. Improved reliability and order fulfillment, raised AOV and conversion rates, and brought $16M+ in additional revenue to the business. Improved design and developer experience through design systems, internal research, improved tooling, and process improvements that raised team efficiency and morale.

Atlanta, Georgia, Us

• Developing design department processes and advocating for UX needs within the organization• Coaching direct reports and developing organization's design power• Implementing an iterative process of internal user testing and solution design to improve communication across departments• Participating in sales process — scoping, estimates, and communicating the value of product ideation, iterative design and validation services.• Continuing project-level design responsibilities

Atlanta, Georgia, Us

• Driving product strategy & design on custom software projects• Facilitating early research activities to build understanding of users & specialized domains• Designing flows, information architecture, wireframes, design systems, UI prototypes, UI spec and documentation• Planning and facilitating usability testing for continued product improvement• Advising on product direction and strategy

• Helping clients create engaging new experiences and improve existing UIs to maximize user engagement• Activities included user research, flow mapping, information architecture, visual & interaction design, front-end web development (HTML/CSS/JS), & A/B testing.

Austin, Tx, Us

• Designing new transportation marketplace application for both web and mobile.• Developing UI and front-end experience using Django• Performing user research and testing to validate design prototypes• Creating living style guide for the brand• Working with Sales, Marketing, Customer Support, and Development to gather information about our users and facilitate the design of an integrated experience across touchpoints• Creating personas, information architecture, wireframes, interactions, design mockups, prototypes, user test questions, and insight reports from app analytics to share with other teams.

Atlanta, Ga, Us

• Improving website conversion rates up to 60% through strategic web design and A/B testing via VWO, Optimizely, and Google Optimize• Redesigning sites for improved information hierarchy & performance• Advising clients on where to focus CRO efforts and what changes to make• Implementing redesigns using Javascript for live testing• Monitoroing A/B testing results to validate design efficacy• Permanently implementing successful redesigns using various customer CMSs, HTML, CSS, JavaScript, and C#.• Ensured all changes are W3-compliant, backwards-compatible, and speedy enough to avoid severely impacting load times

Johns Creek, Ga, Us

• Managing Comcast RDK community website• Producing content for developer community education and engagement• Designing publications for print and web• Planned developer conference logistics including recommending venues, creating signage and instructional information, and creating print and digital event collateral