Kai X. Email and Phone Number

Responsibilities: • Collaborate with stakeholders to document business needs through interviews and process analysis.• Translate business needs into functional and technical specifications, defining workflows and data models.• Configure Dynamics 365 CE and Power Platform using OOB features and implement customizations as needed.• Lead the deployment of Dynamics 365 solutions, ensuring timely delivery and system integration.• Manage data migration and integration, ensuring… Show more Responsibilities: • Collaborate with stakeholders to document business needs through interviews and process analysis.• Translate business needs into functional and technical specifications, defining workflows and data models.• Configure Dynamics 365 CE and Power Platform using OOB features and implement customizations as needed.• Lead the deployment of Dynamics 365 solutions, ensuring timely delivery and system integration.• Manage data migration and integration, ensuring seamless data transfer and accuracy.• Develop and execute test plans, including unit, integration, and user acceptance testing (UAT).• Provide training and support to end-users for effective use of Dynamics 365 CE• Identify and implement process improvements within Dynamics 365.• Offer ongoing support and resolve issues in Dynamics 365 solutions. • Act as a liaison between technical teams and business stakeholders, ensuring clear communication and understanding of project goals and progress.• Manage multiple workstreams using Azure DevOps, ensuring on-time project delivery.Technologies: Dynamics 365/CRM, Business Central, SQL-server/T-SQL, SSIS/ETL, OLTP/OLAP.SSRS/SSAS, Tableau, JavaScript/jQuery, Micro service/WEB API, Azure, Office365/SharePoint, Power Platform (Power Apps, Power Automate, Power BI, Power Pages) Show less

Responsibilities: • Drove requirements discovery using multiple methods (document review, workshops, business process descriptions, use cases, scenarios, others); define, analyze and document requirements• Worked with multiple stakeholders to define requirements and provided guidance/ research throughout the delivery cycle• Created functional specifications and materials supporting other stakeholders (Development, QA, Operations and support, Connectivity, etc.)• Worked in… Show more Responsibilities: • Drove requirements discovery using multiple methods (document review, workshops, business process descriptions, use cases, scenarios, others); define, analyze and document requirements• Worked with multiple stakeholders to define requirements and provided guidance/ research throughout the delivery cycle• Created functional specifications and materials supporting other stakeholders (Development, QA, Operations and support, Connectivity, etc.)• Worked in a matrix environment with business, project management, development and QA teams to facilitate solution delivery and issue resolution• Assisted in User Acceptance Testing and user training sessions• Assisted in the creation of training materials and support documentation• Performed data analysis for various reports or ad hoc queries• Worked on several projects and production support activities by setting priorities and multi-tasking• Evaluated, planed, and implemented improvements in development processes and practices• Participated in client-facing status update meetings with senior managementTechnologies: Dynamics 365/ CRM （2016/365）,ERP/SAP, Business Central ,SQL-SERVER,SSIS/ETL, OLTP/OLAP,SSRS/SSAS, Tableau , C#/ASP.NET, JavaScript/jQuery, Micro service/WEB API,Azure,Office365/SharePoint, Power Platform(Power Apps, Power Automate, Power BI), CRM Portal, Project Automation Show less

Responsibilities: • Developed and implement CRM marketing techniques that will retain existing customers and increase loyalty • Planed and managed multi-channel CRM marketing campaigns that deliver the right message, through the right channel at the right time • Suggested new methods to address and improve customers’ needs throughout their lifecycles • Developed, executed and optimized customer journeys from registration to conversion/retention/reactivation • Created… Show more Responsibilities: • Developed and implement CRM marketing techniques that will retain existing customers and increase loyalty • Planed and managed multi-channel CRM marketing campaigns that deliver the right message, through the right channel at the right time • Suggested new methods to address and improve customers’ needs throughout their lifecycles • Developed, executed and optimized customer journeys from registration to conversion/retention/reactivation • Created weekly and monthly A/B tests to test and identify best practices that will generate revenue and activity, and reduce churn• Oversaw and organized the CRM calendar, including segmentation, strategy, planning, and reporting • Analyzed and optimized segments based on customer’s’ attitudes, behaviours, data and performance to improve conversion/retention, reduced churn and identify best practices for future campaigns• Created, monitored, and implemented segmented automated journeys, for all life stages • Managed the cross sell with other channels and verticals to maximize customer value • Analyzed and reviewed KPI´s and supported implementing CRM best practices and procedures Technologies: SQL-Server, Tableau, WEB API, Javascript/jQuery, ETL, OLTP/OLAP, CRM Show less