Kajsa Hasselström-Pere Email & Phone Number

Helsinki, Fi

Helsinki

Helsinki Area, Finland

Helsinki

I help Futurice's clients create new business ideas and succeed in digital transformation holistically.

Connection Services & Customer Initiated Grid Services• Responsibilities:- Set the strategic targets and lead the development portfolio for business processes serving some 640 000 network customers.- Develop and implement channel strategy. - Monitor progress and iterate solutions based on analytics and feedback. - Focus on digital transformation to reach higher process automation and customer experience.• Main achievements: Successful delivery of cross-functional Major storm development -project (influence on 630 000 customers and cost saving potential of €30 million), continuous improvement resulting in significant increase in customer satisfaction and decreased operational costs.

Process Manager for Fortum Distribution Connection Services and Customer Initiated Grid ServicesSee above

• Responsibilities: Process development, IT-test management, change management to support Automatic Meter Management implementation. ARIS main user role.• Main achievements: Successful delivery of new Remote Disconnection & Reconnection -process (process automation of Move-process using Smart Meters).

• Responsibilities: Develop existing and create new processes to support Automatic Meter Management roll out and operations. Change implementation. ARIS-system (process modelling) main user role.• Main achievements: Successful delivery of all Automatic Meter Management Roll out -processes concerning 630 000 customers.

• Responsibilities: Change management, manage testing and communication with IT-vendors.• Main achievements: Successful implementation of new IT-system for metering data management.

Building a holistic performance measurement system for benchmarking ­- Case Fortum Billing and Collection

Process descriptions and job instructions in CS Billing and Back Office.

Managing accounting, reporting, payment transactions and marketing planning.2003-2004 Sales Assistant and Office Assistant. Sales, customer service, managing accounting and payment transactions.

Msc, Management And Organization

Msc, Management And Organization; Marketing Management Program

Knowledge Management, Organization Analysis, HRM Cost Accounting and Budgeting, Financial Statement and Management Accounting. Marketing.

Education record