Senior Project Manager
Oct 2021 - Sep 2022
AeroLeads people directory · profile
Kim Kirkpatrick Email & Phone Number
Senior Manager
1 work email found
@customerdynamics.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Senior Manager
Location
Sloan, Iowa, United States
Who is Kim Kirkpatrick? Overview
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Quick answer
Kim Kirkpatrick is listed as Senior Manager based in Sloan, Iowa, United States. AeroLeads shows a work email signal at customerdynamics.com and a matched LinkedIn profile for Kim Kirkpatrick.
Kim Kirkpatrick previously worked as Senior Project Manager at Customer Dynamics and Senior Project Manager at Sterling Computers. Kim Kirkpatrick holds Associate Of Arts, Business Administration from American Intercontinental University.
Company email context
Email format at customerdynamics.com
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{first}.{last}@customerdynamics.com
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AeroLeads found 1 current-domain work email signal for Kim Kirkpatrick. Compare company email patterns before reaching out.
Profile bio
About Kim Kirkpatrick
Kim Kirkpatrick is a Senior Manager. Colleagues describe her as "Kim Kirkpatrick is perhaps one of the best managers I have ever had to experience. He listens to my questions and concerns about work environments and tools with his teams disclosure with being very professional and understandable demeanor.", "Kim continued to support not only his team, but the entire business when it was needed most and a lot of the time when it wasn't. Kim was always supportive of his agents and everyone loved WORKING for him. Just and fair across the board, I'd be glad to work with him anytime anywhere.", and "Kim is a skilled and professional project manager who is especially effective in his work with project stakeholders. His efforts in managing the IT compliance projects were instrumental in achieving corporate SOX compliance. I recommend Kim to anyone requiring high level project management skills."
Listed skills include Process Improvement, Business Process Improvement, Management, Cross Functional Team Leadership, and 46 others.
12 roles
Kim Kirkpatrick work experience
A career timeline built from the work history available for this profile.
Senior Project Manager
- Responsible for the deployment of 80 plus IT related projects through initiation, planning,, training executing, controlling and closure.
- Clients include FD&A, United States Air Force, United States Navy, Defense Logistics Agency, NOAA, NATO along with several State & Local Government agencies.
- During the project management phases, this included managing IT and business resources, coordinating their efforts to ensure the business objectives were delivered on time and within budget.
May 2019 - May 2020
It Project Manager
- Responsible for the deployment of 16 plus IT related projects through initiation, planning, executing, controlling and closure.
- Projects include site expansions, call center build outs, client implementations, financial system integrations, IVR design and implementations. Technologies include Genesys, Oracle, PeopleSoft, Avaya, Verizon, AT&T.
- During the project management phases, this included managing IT and business resources, coordinating their efforts to ensure the business objectives were delivered on time and within budget.
Mar 2015 - Aug 2018
Technical Project Manager
- Responsible for the deployment of 16 plus IT related projects through initiation, planning, executing, controlling and closure.
- Projects include site expansions, call center build outs, client implementations, financial system integrations, IVR design and implementations. Technologies include Genesys, Oracle, PeopleSoft, Avaya, Verizon, AT&T.
- During the project management phases, this included managing IT and business resources, coordinating their efforts to ensure the business objectives were delivered on time and within budget.
Jun 2014 - Mar 2015
Operations Manager, Team
Convergys
- Responsible for ISO 27001 site audit.
- Lead and manage team of 20 Support Professionals.
- Manage core metrics of team building out individual and team career strategies.
- Analyzed business processes and identified improvements resulting in improved call center performance.
- Developed and deployed software solution streamlining agent feedback and coaching solution for entire call center.
- Root caused site performance issue and provided recommendations to improve call center performance.
Mar 2014 - Jun 2014
Owner
Penrose Business Consulting
Owner of Penrose Business Consulting focusing on bottom line business improvement through streamlining processes and procedures by leveraging technology and people. Provided consulting services to Profinity, LLC and Terra Industries resulting in streamlined processes and robust technological solutions.
Jul 2008 - Jun 2014
Operations Manager, Team
- Lead and manage team of 20 Support Professionals.
- Manage core metrics of team building out individual and team career strategies.
- Analyzed business processes and identified improvements resulting in improved call center performance.
- Developed and deployed software solution streamlining agent feedback and coaching solution for entire call center.
- Root caused site performance issue and provided recommendations to improve call center performance.
Oct 2011 - Mar 2014
Operations Manager
Profinity, Llc
- Duties
- Responsible for ensuring call routing efficiencies and effectiveness.
- Lead QA team and call center Team Leads to ensure high quality calls and customer satisfaction.
- Develop and deploy agent and team metrics for virtual call center.
- Perform hiring of agents.Accomplishments
- Increased agent and team performance by 125% within 45 days.
Nov 2010 - Jul 2011
It Consultant
Consulting and project management of several IT related projects for Terra Industries. Projects include Project Management of Data Warehouse development & deployment, EDI development & deployment and SOX (Sarbanes–Oxley) Audit & Compliance.Responsible for the Terra Industries IT PMO in relation to the CF Industries & Terra Industries.
Jul 2008 - Jul 2010
Product Operations Manager
Global Software and Hardware Product Operations responsible for ensuring the Customer Service and Support organization receives proper communications and training for new product introductions.Also responsible for the Knowledge Management team who creates and manages the content used by both internal agents and external customers for product service and.
Apr 2006 - Jun 2008
Technical Project Manager
Development, deployment and management of SEI's IT Change Management process. Integrated a communications and execution process to ensure all departments within company were informed of and aware of changes to the IT Software and Infrastructure enabling a more streamlined approach and process to changes that either directly or indirectly impacted the.
Feb 2005 - Sep 2005
Senior Manager
Oversee core business functions (Project Management, IT Operations and Quality Assurance) within Customer Support organization. Directed staff members of over 100 direct and indirect employees responsible for deployment of new technological solutions, call center startups, business applications and adherence to call center processes and procedures.Directed.
Jan 1989 - Aug 2004
3 education records
Kim Kirkpatrick education
Associate Of Arts, Business Administration
American Intercontinental University
Electronics
Western Iowa Tech
Education record
Westwood
FAQ
Frequently asked questions about Kim Kirkpatrick
Quick answers generated from the profile data available on this page.
What is Kim Kirkpatrick's role at their current company?
Kim Kirkpatrick is listed as Senior Manager.
What is Kim Kirkpatrick's email address?
AeroLeads has found 1 work email signal at @customerdynamics.com for Kim Kirkpatrick.
Where is Kim Kirkpatrick based?
Kim Kirkpatrick is based in Sloan, Iowa, United States.
What companies has Kim Kirkpatrick worked for?
Kim Kirkpatrick has worked for Customer Dynamics, Sterling Computers, Alorica, West Corporation, and Convergys.
How can I contact Kim Kirkpatrick?
You can use AeroLeads to view verified contact signals for Kim Kirkpatrick, including work email, phone, and LinkedIn data when available.
What schools did Kim Kirkpatrick attend?
Kim Kirkpatrick holds Associate Of Arts, Business Administration from American Intercontinental University.
What skills is Kim Kirkpatrick known for?
Kim Kirkpatrick is listed with skills including Process Improvement, Business Process Improvement, Management, Cross Functional Team Leadership, Project Management, Team Leadership, Vendor Management, and Leadership.
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