Kale Erickson Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

• Efficiently led team member onboarding and training, ensuring their proficiency in current systems and practicesfor optimal performance.
• Created and maintained technical documentation, covering system installation, and troubleshooting, streamliningoperational processes.
• Prepared system tickets, analyzed root causes of technical issues, communicated findings, and effectivelyprioritized tasks, enhancing system troubleshooting and resolution processes.
• Maintained readiness for both on-site responsibilities and on-call duties, including responding to after-hours emergencies, ensuring continuous support and swift resolution of urgent issues.

Dallas-Fort Worth Metroplex

• Identified and resolved Linux system configuration issues and device driver problems, enhancing systemreliability and performance.
• Managed and performed system maintenance tasks, including planning for and replacing parts, to maintain continuous system efficiency and reliability.
• Documented system logs, images, and reproduction steps to facilitate internal teams' investigation of escalated issues.

Dallas-Fort Worth Metroplex

• Supported operations and development of supply chain automation systems, including robotic testing of cosmetic and functional conditions of mobile devices.
• Analyzed data sets to validate data quality, identified areas for optimization, and determined necessary maintenance tasks.
• Documented system logs, images, and reproduction steps to facilitate internal teams' investigation of escalated issues.
• Minimized test system downtime by actively responding to and resolving issues, ensuring a high-quality production environment.
• Created and maintained comprehensive documentation for internal and external teams on the use and troubleshooting of proprietary hardware and software.
• Implemented regular testing protocols based on strict instructions to ensure efficient production throughout system lifecycles.

Dallas-Fort Worth Metroplex

• Engaged in weekly collaborations with a 30-member team to coordinate equipment drop-offs, schedule service calls, activate devices, offer input on sales pitches, and provide technical assistance.
• Diligently followed detailed instructions to test and install over 18 different security and life-saving devices.
• Provided direct customer consultation to troubleshoot hardware and software issues both in person and over the phone.
• Surpassed expected Key Performance Indicators (KPIs) by 40%, generating over $100,000 in equipment sales.
• Demonstrated strong customer service skills, consistently receiving positive feedback from customers, contributing to increased customer satisfaction and retention rates.
• Effectively managed personal inventory, ensuring optimal usage and minimal waste, contributing to overall operational efficiency.

Amarillo, Texas, United States

• Performed virus removals, software setup, hardware repair, and preemptive maintenance for various computer models, ensuring optimal system performance.
• Managed inventory for over 70 products, ensuring accurate record-keeping and efficient product distribution.
• Created detailed tickets documenting problems and solutions during repairs, facilitating clear communication and documentation.
• Assisted in network troubleshooting, connectivity issues, and Wi-Fi setup for clients.
• Implemented effective and time-sensitive solutions for customers onsite, improving customer satisfaction and building trust in the company's services.
• Collaborated with other technicians to share knowledge and improve overall team performance.

Amarillo, Texas, United States

• Supervised organization and stock management for all front-of-house inventory, maintaining an orderly and efficient store environment.
• Developed a diverse skillset in customer relations through direct interaction with clients and addressing their needs.
• Collaborated directly with business owners to solve IT-related problems, implement infrastructure upgrades, and suggest improvements.
• Acquired essential hardware installation and troubleshooting skills while assembling over 300 workstations of various models and specifications, enhancing technical expertise.
• Performed system backups, data recovery, and hardware upgrades as needed.
• Conducted regular system maintenance and updates to ensure optimal performance and security.

Education record

Education record