Kale Walker Email and Phone Number
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As a seasoned professional in customer experience strategy and account management, I have had the privilege of working with industry leaders and contributing to the growth and success of innovative organizations. With a background that spans senior leadership roles in customer experience strategy, sales, and account management at AT&T, I have honed my skills in driving meaningful change and fostering lasting relationships.In my current role as a Lead Customer Experience Strategist, I specialize in developing comprehensive customer journey maps, conducting end-to-end gap analysis, and aligning strategies to optimize the consumer experience. My expertise in data-driven decision-making, combined with a knack for leading experience-design workshops and user testing, has allowed me to create actionable solutions and glean valuable consumer insights.I'm particularly proud of my accomplishments in sales, where I have managed the entire sales cycle, collaborated cross-functionally with diverse teams, and consistently exceeded sales goals. My ability to forecast sales opportunities accurately and maintain strong relationships with C-Level executives has been a key driver of my success.My dedication to innovation and problem-solving has been recognized with accolades such as the Q2 2020 & 2021 Sales Achievement awards and the AT&T Connection Award, reflecting my commitment to overcoming obstacles and driving forward-thinking solutions.In addition to my professional roles, I am passionate about mentorship and have actively participated in the AT&T B2B Mentor Program, equipping fellow program sellers with the tools and knowledge needed to excel in their roles.I hold a Bachelor of Business Administration with a major in Marketing from the University of Georgia, accompanied by certificates in Entrepreneurship and Leadership Advancement. My academic foundation complements my practical experiences and has shaped my strategic thinking.I am excited to bring my skills and passion for innovation to the forefront in my next professional endeavor. If you're interested in connecting or discussing opportunities in customer experience, sales, or account management, please feel free to reach out. Let's explore how we can collaborate to drive growth and success.Thank you for visiting my profile, and I look forward to connecting with like-minded professionals and industry leaders.
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Lead Product Development Manager - Wireline TransformationAt&TUnited States -
Lead Product Marketing ManagerAt&T Aug 2024 - PresentDallas, TxResponsible for the success of a group of products through development and execution of a comprehensive marketing plan. Viewed as product owner throughout the life cycle, conducted multi-year product planning to determine product life-cycle decisions, ensure consistency with overall marketing and corporate strategy, and achieve product performance, revenue, market share, and profitability objectives. Identifies, monitors and analyzes internal (e.g. financials, movement, revenue, cost, sales) and external (e.g., technology, market share, competitive) performance parameters to position, modify features and identify new uses for the product. Provided continuing product surveillance and management of established product to attain financial objectives. Accountable for revenue attainment and profitability. Leads cross functional teams in presentation and resolution of marketing deliverables as needed. Provides readout to leadership level regarding products and plans as assigned. Acts as team lead as needed to provide leadership to less experienced professionals. Considered an expert within the discipline. -
Lead Customer Experience StrategistAt&T Nov 2022 - Aug 2024Dallas, Texas, United States- Developed customer journey maps and conducted end-to-end gap analysis, change management, and strategy alignment to optimize the consumer experience leading to $300 Million in cost avoidance. - Spearheaded the development and implementation of customer experience strategies that significantly improved customer satisfaction and loyalty metrics.- Demonstrated leadership in managing cross-functional teams to design and execute innovative customer experience initiatives, leading to a measurable increase in customer retention.- Utilized data-driven analysis to identify areas of improvement in the customer journey, resulting in the optimization of processes and the delivery of personalized customer experiences.
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Sr. Customer Experience StrategistAt&T Apr 2022 - Nov 2022Dallas, Texas, United States- Developed customer journey maps and conducted end-to-end gap analysis, change management, and strategy alignment to optimize the consumer experience leading to $100 Million in cost avoidance - Executed analysis, research, and solution development to aid executive leadership in setting the strategy for the corporation- Independently managed projects while identifying, and reporting KPI’s to client leadership and associated parties via meetings, presentations, and emails
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Regional Sales ExecutiveAt&T Mar 2020 - Mar 2022Dallas, Texas, United States- Worked in the field handling the entire sales cycle from start to finish for numerous customers in verticals (Medical, Construction, & Technology) - Developed and maintained relationship with C-Level executives through a strategic and consultative sales approach- Operated cross-functionally; Collaborating with multiple orgs across channels such as Fiber, First Net, and Omni Channel to identify, qualify, demo, and close core product sales- Managed pipeline and accurately forecasted future sales opportunities on a consist basis, leading to strong application rigor month over month
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National Account Executive (B2B Sales Development Program)At&T Aug 2019 - Mar 2020Dallas/Fort Worth Area- Trained in the entire spectrum of AT&T’s portfolio and internal applications through in person classes, demos, and sit in meetings - Dialed up to 50 new businesses daily while prospecting for new opportunity, solving business problems, and creating a great customer experience - Trialed numerous new programs such as Outreach, Salesforce, and DSA within Omni Channel; working with consultants from McKinsey to optimize them - Graduated within the top percentile of my class while exceeding sales goals by as much as 200%.
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Vp Of RecruitmentAma At Uga - American Marketing Association At The University Of Georgia Mar 2018 - May 2019Athens, Georgia- Developed a recruitment campaign focused on transitioning from a digital marketing organization to an all-encompassing marketing club through planned promotional events, strategic advertising, and utilizing my teams’ strengths/ connections- Doubled membership from 100 to 200 active members, the most members in club history (previous high 160) -
Student Ministry InternAlps Roads Presbyterian Church Sep 2017 - May 2019Athens, Georgia Area- Host and coordinate youth group events while leading groups of middle/ high schoolers.
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Marketing Analytics InternL3Harris Technologies May 2018 - Aug 2018Alpharetta, Georgia- Collaborated with different departments in an avionics “SPRINT” to brainstorm new innovations- Worked with the BD team, utilizing market analytics/ research to discover where L3 should “attack” the market in the future- Assisted and lead a company wide, green initiative, utilizing survey monkey, our team of interns, and green innovations research -
Marketing And Operations InternYour Pie Franchising, Llc Sep 2017 - 2018Athens, Georgia Area- Shadowed directly under founder Drew French while assisting in market analytics, advertising, and sales.- Collaborated with directors to create digital content and radio ads to co-promote brands -
Social Media Editor And Cart AttendantClubcorp May 2017 - Aug 2017Peachtree City, Georgia▪ Helped manage and update clubs Facebook profile (averaged 1300+ people reached per post).▪ Provided carts and range balls for guests as well as assisting pro shop in daily operations. -
ServerClubcorp May 2016 - Aug 2016Braelin Country Club▪ Served food and alcohol at a pool side snack shack while working shifts in the club’s restaurant.▪ Helped maintain the golf course and set up the green for tournaments.
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Banquet ServerClubcorp Nov 2014 - Aug 2015White Water Creek Coutry Club▪ Set up and served at various conferences and weddings held at the club.
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LifeguardClubcorp Apr 2013 - Aug 2015Braelin Country Club▪ Collaborated with the club supervisors regarding hours of operation, pool maintenance, and regulations.▪ Ensured the safety of all patrons in the natatorium (50+); certified in First Aid and CPR.
Kale Walker Skills
Kale Walker Education Details
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Certificate In Personal And Organizational Leadership -
Business Administration And Management, General
Frequently Asked Questions about Kale Walker
What company does Kale Walker work for?
Kale Walker works for At&t
What is Kale Walker's role at the current company?
Kale Walker's current role is Lead Product Development Manager - Wireline Transformation.
What is Kale Walker's email address?
Kale Walker's email address is ka****@****att.com
What is Kale Walker's direct phone number?
Kale Walker's direct phone number is +167875*****
What schools did Kale Walker attend?
Kale Walker attended University Of Georgia - Institute For Leadership Advancement, University Of Georgia - Terry College Of Business, Mississippi State University.
What skills is Kale Walker known for?
Kale Walker has skills like Leadership, Marketing, Teamwork, Customer Service, Social Media, Microsoft Office, Event Planning, Public Speaking, Management, Sales Operations, Data Analytics, Salesforce.com.
Who are Kale Walker's colleagues?
Kale Walker's colleagues are Victoria Paige, Barbara Coubrough, Abhilash C, Tonya Smith, Marcos Segura, Laura Baldazo Moreno, Louis Carlos.
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Kale Walker
Louisville Metropolitan Area1libertymutual.com
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