Kaleb Chaney Email & Phone Number

Lagrange, Ga, Us

Lagrange, Georgia, United States

• Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments• Provides coaching, encouragement, and recognition to pack members regularly• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members• Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate• Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department• Understands and participates in scheduling of staff, execution of labor management and forecasting• Conducts daily stand-up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members

Lagrange, Georgia, United States

• Monitors performance of attendants, providing real time feedback and coaching• Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards• Participates in recruitment and selection of talent for retail and attractions• Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS• Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.• Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Lagrange, Georgia, United States

• Communicates with guests for transactions, to process registration and complete orders.• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction• Ensure the daily operation of the attraction adheres to operating procedure guidelines• Outfits participants with correct safety equipment make adjustments and properly attaches equipment• Inspects all safety equipment to ensure proper function• Ability to assess and assist in possible emergency situations and help scared participants• Ensures the daily operation adheres to operating procedure guidelines• Provides outstanding customer service and engages in suggestive selling• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service• Assists in other retail outlets/attractions as needed

Associate'S Degree, Electrical

Associate'S Degree, Accounting And Finance, 3.65

Bachelor'S Degree, Accounting And Finance