I am a highly sociable and customer-centric individual, recognized for my dedication to treating clients with utmost respect and consistently delivering exceptional service. Proficient in utilizing ITIL-based IT ticketing systems, my expertise includes efficiently triaging, logging, and categorizing tickets while maintaining transparent and open communication with clients.My professional journey encompasses diverse roles as a service desk agent, providing support at levels 1, 2, and catering to Enterprise/VIP client needs. With a wealth of experience, I have adeptly assisted end users grappling with various devices and software issues, earning a reputation for my unwavering patience and kindness.I honed my skills in handling older end users and those with limited technical knowledge during my tenure at the Archdiocese of Brisbane and while supporting St Vincent De Paul in another esteemed organization.I've recently taken on the role of a Field Technician, engaging directly with our clients on-site to provide hands-on support. Additionally, I collaborate with remote engineers to seamlessly execute project tasks and enhance the efficiency of refreshing our clients' networks.