Kaleb Smith Email & Phone Number

Jenks, Oklahoma, United States

Perform loss analysis on all FHA foreclosed loans to determine the avoidable/unavoidable loss for each loan.FHA Part A and B Claim Filing.FHA CWCOT Claim Filing.FHA Short Sale Claim Filing.FHA Supplemental Claim Filing.FHA Loss Mitigation Claim Filing.Monitor all incoming claim Funds to ensure proper fee type is credited. Identifying gaps in the department policies and procedures which allowed breakdown and provide recommendations to correct breakdown in process.

Jenks, Oklahoma, United States

Posting PaymentsProcessing PayoffsProcessing Returned PaymentsProcessing Loan Level DisbursementsKeying Check PostingProcess Fee Waivers Daily Check Runs for Internal Printed Checks. Working with ACH, and Processing Various Tasks and/or Duties as Assigned.

Jenks, Oklahoma, United States

Developed strong relationships with clients, fostering trust and loyalty through consistent communication and transparency.Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.Contributed to the development of departmental goals, objectives, and systems by providing valuable feedback from customer interactions.Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Tulsa, Oklahoma, United States

Assisted in organizing and overseeing assignments to drive operational excellence. Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.Developed strong working relationships with staff, fostering a positive work environment.Evaluated employee performance and conveyed constructive feedback to improve skills.

Tulsa, Oklahoma, United States

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.Cultivated positive rapport with fellow employees to boost company morale an