Kaleb Felder Email & Phone Number

United States

• IRS - Designed, planned, and implemented M365 solutions to meet business needs, technical requirements, and legal standards.• Provided Office M365 email support, training, and resolved customer inquiries related to M365 email add-ons.• Collaborated with PMO on policy creation, managed Microsoft patches, and communicated with vendors for issue resolution.

Corinth, Mississippi, United States

Manages cloud platform, network infrastructure, network security, and desktop services for Hipaa compliant organization. Designs and implements IT Solutions organization wide as stake holder and member of senior leadership. Managed POS terminal projects and maintained them after project completion. Creates and drives policy, forms solutions that align with regulations, performs audits, and acts as trusted advisor to C level executives.

Atlanta Metropolitan Area

Lead a tier 3 team of engineers and technicians in learning and being proficient with MicrosoftEPM (End Point Manager.) Built EPM from brown field to completion. Stood up SCCM co-managed environment and handed off SCCM portion to Lead Sys Admin. Managed multiple brands of POS terminals and assisted with project management and implementation. Moved/recreated allapplications from Ivanti utilizing Windows 10 deployment tools and Intune Toolkit. Scripted asmuch as possible for co-managed EPM for a high automation environment. Secured co-managed EPM up to and including configuration profiles, compliance profiles, conditionalaccess profiles, MAM (mobile application management) security settings, Windows Securitysettings, and Windows Sentinel. Occasionally provided Azure/0365 security issue remediationConfigured Intune for complete run-on failure scenario. Meaning, certificates were in place toallow systems to still gain access even if EPM was down. Configured Co-Managed EPM forhybrid BYOD and COD setup. Configured Co-Managed EPM for high availability. ConfiguredCo-Managed EPM for international differences in data handling. Also provided patchmanagement for AD and server systems.

Greater Atlanta Area

• Design, implement, and manage AirWatch, MobileIron, Microsoft Intune, and Xenmobile MDM Solutions• Perform root cause analysis and troubleshoots complex issues• Clustering Support and maintenance• Office 365, Office 2016, and IBM Verse Engineer• MS SharePoint, Teams, Skype For Business, Yammer, OneDrive, and Dynamics Engineer• Perform server support, maintenance, and implementation for 2008, 2012, and Azure• Develop and perform platform testing pre-implimentation utilizing virtual solution• Worked with most common platforms of mobile devices including; Android OS and iOS• Virtualization and virtual platform support for VMWare and Hyper-V• Peform MDM design and functionality changes to improve database efficiency• Lead MDM related projects including upgrades, updates, and replacements• Configure and update MDM system security• AirWatch to Intune, MobileIron to AirWatch, Intune to Mobile Iron migrations

Greater Atlanta Area

On a daily basis provides technical support, troubleshooting, solution design, and consulting for small business and large corporation MDM and EMM solutions.• Provides end user support, troubleshooting, and design recommendations for issues concerning MobileIron, AirWatch, Toggle, and AT&T proprietary solutions • Troubleshoots issues with MobileIronMDM, EMM, and BYOD solutions including but not limited to; VSP, Sentry, and Core both on premise and hosted• Troubleshoots issues with AirWatch MDM, EMM, and BYOD solutions• Troubleshoots issues with Toggle MDM, EMM, and BYOD solutions• Troubleshoots issues with AT&T proprietary MDM, EMM, and BYOD solutions• Troubleshoots MDM, EMM, and BYOD solutions that are integrated with Microsoft solutions including but not limited to; Windows Azure, Windows InTune, Microsoft Active Sync, Exchange 2010, Exchange 2013, and Exchange 365• Collaborates with level 4 representatives from AirWatch, MobileIron, Toggle, and AT&T to provide OEM level support• Works with most common platforms of mobile devices including; Android OS 4.0 and up, iOS 6.0 and up, Windows Mobile OS• Troubleshoot access and permissions related issues concerning Microsoft and proprietary software• Advises and instructs customers on backup and recovery operations in high availability environments• Configures and updates system security

Smyrna, Georgia

, Dell / Apex Staffing, Atlanta, GA 03/2014 – 12/2014On a daily basis provided Microsoft, application, network, systems and network security troubleshooting at engineer level including but not limited to:• Provide Microsoft Office 2010 Excel, Word, Access, Outlook, and OWA support for end users• Troubleshoot and support Active Directory, Exchange 2003 and 2010, 2008r2 server and server storage issues• Troubleshoot Internet Explorer, NIC, router, Cisco VPN, Verizon Aircards, WiFi, and Ethernet access• Troubleshoot Novell Netware, messenger, and GroupWise email issues• Troubleshoot Citrix and VMWare access and usability issues• Troubleshoot virus and malware related issues using McAfee Corporate• Support java and active x configurations for proprietary software• Supported mainframe applications• Troubleshoot access and permissions related issues concerning Microsoft and proprietary software• Perform emergency backup and recovery operations• Configure and update system security

Greater Atlanta Area

On a daily basis managed, designed, implemented, and supported Microsoft Solutions at architect level including but not limited to:• Support hybrid email environment of exchange 2003 and 2010• Provided administration, support, configuration, and troubleshooting for Active Directory on Windows Server versions 2003 and 2008 R2• Assisted with mailbox migration from exchange 2003 to 2010 • Level 3 Support for Outlook and OWA• Lync 2010 Support and Troubleshooting• Experience with virtualization technologies - Vmware, vSphere, ESX v4.1 and 5.0• User Support and troubleshooting for Outlook 2003 and 2010 • Experience with Powershell 2.0/3.0 for Exchange and server querries • Provided support for Blackberry Enterprise Server 5.0• Provided support for mobile devices using Active Sync• SSL Certificate Implementation and Configuration• Microsoft Forefront TMG Implementation, Configuration, Support

100 Oxmoor Road Suite 110 Birmingham, Al 35209

• Integrated High Availability and Site resiliency by implementing Data Availability Groups (DAG) among 6 mailbox servers. • Quest Migration Manager for Exchange tool was used for mailbox migration.• Used tools pre-deployment analyzer and HP capacity planner for capacity planning.• Prepared Failure Mode Effective Analysis (FMEA) to mark vulnerable/critical phases during migration.• Prepared co-existing lab environment for exchange 2007, and 2010.• Supported the Exchange 2003, OWA, ActiveSync, Blackberry Enterprise Server 4.3, Mail Marshal, Antigen antivirus, RightFax• Lync 2010 was introduced for IM, and Archiving purposes.• Worked with GFI essentials for anti-virus, and anti-spam, and attachment filtering.• Configured Solutions for name resolution methodology – DNS & WINS.• Implemented and Configured Threat Management Gateway Firewall.• Configured Routing, Remote Access, & VPN using TMG.• Responsible for LAN’s architecture, including IP subnet calculations & configuration.• Worked with groups to provide a functional backup / recovery solution for Exchange/email issues during different phases. • Daily user support, on-call rotation, SMTP troubleshooting, SPAM filter configuration.

Greater Pittsburgh Area

• Provided excellent team leadership, training, and technical expertise during the Rite Aid/Brook’s/Eckerd Roll Out and Upgrade project• Trained associates as well as other contractors on the use, configuration, and implementation of Rite Aid’s new POS machines, centralized servers, network components, and workstations• Performed asset management and asset relocation per Rite Aid policies and procedures. • Installed, configured, patched, updated, and upgraded all front line, office, and pharmacy equipment including but not limited to; Moneygram’s Delta T3 terminal and software, Unicomp and MK1000 price checkers, Symbol RF Guns, in-store music and video satellite feeds, Hughes Satellite and BDU Connections, Paxar Monarch Printers, Wincor iPOS terminals and peripherals, APC Smart UPS systems, IBM Netfinity Servers, Dell NexGen Servers, IBM Lenovo XPe Servers, Rite Aid VRU System, Lexmark Optra Laser Printers, Netgear Smart Switches, 3Com 24Port Routers, KVM Switches, Dialogic Cards, Sato Thermal Printers, Raid 2 Backup, Clones and Clone Servers, Delta Server Data Extraction, Proprietary Pharmacy Software, Baker Cell, Fax Server and Fax Machine, and Veriphone Signature Capture Units

Greater Pittsburgh Area

• Provided excellent proprietary software customer service to Allegheny County employees, executive staff, and non county application users in a 3,000 user environment.• Provided excellent level I domain support in a mixed Microsoft Window’s 2000, NT, and XP Professional environment.• *Diagnosed, troubleshot, or escalated software issues dealing with Allegheny County DHS’s proprietary software. Software included but was not limited to; homeless management databases, physical and mental health processing and database systems, internal executive management systems, court petitioning and other court request related systems, and child/adoption/foster care related systems.• Developed temporary MS Access based call tracking system and Oracle based permanent solution.• Developed several application usage and or troubleshooting tutorials for both internal and external users.• Developed or introduced several new IT techniques that allow for a higher percentage of first call resolution, speedier troubleshooting processes, and better departmental communications.

• Redesigned and reimplemented original net bios based company network.• Designed, built and implemented company server and set network to server based administration on a Windows 2003 Enterprise Edition Server.• Trained staff with network set-up, operations, and new data access procedures.• Centralized and administered the company’s customer database program Calyx.• Performed all hardware and software repairs and upgrades for company’s pc’s, laptops, and server systems.

Birmingham, Alabama Area

Peformed level 1 and eventually 2 DSL troubleshooting and support for Verizon Online customers.