Kaleb Felder Email & Phone Number

United States

• IRS - Designed, planned, and implemented M365 solutions to meet business needs, technical requirements, and legal standards.
• Provided Office M365 email support, training, and resolved customer inquiries related to M365 email add-ons.
• Collaborated with PMO on policy creation, managed Microsoft patches, and communicated with vendors for issue resolution.

Corinth, Mississippi, United States

Manages cloud platform, network infrastructure, network security, and desktop services for Hipaa compliant organization. Designs and implements IT Solutions organization wide as stake holder and member of senior leadership. Managed POS terminal projects and maintained them after project completion. Creates and drives policy, forms solutions that align with.

Atlanta Metropolitan Area

Lead a tier 3 team of engineers and technicians in learning and being proficient with MicrosoftEPM (End Point Manager.) Built EPM from brown field to completion. Stood up SCCM co-managed environment and handed off SCCM portion to Lead Sys Admin. Managed multiple brands of POS terminals and assisted with project management and implementation..

Greater Atlanta Area

• Design, implement, and manage AirWatch, MobileIron, Microsoft Intune, and Xenmobile MDM Solutions
• Perform root cause analysis and troubleshoots complex issues
• Clustering Support and maintenance
• Office 365, Office 2016, and IBM Verse Engineer
• MS SharePoint, Teams, Skype For Business, Yammer, OneDrive, and Dynamics Engineer
• Perform server support, maintenance, and implementation for 2008, 2012, and Azure

Greater Atlanta Area

• On a daily basis provides technical support, troubleshooting, solution design, and consulting for small business and large corporation MDM and EMM solutions.
• Provides end user support, troubleshooting, and design recommendations for issues concerning MobileIron, AirWatch, Toggle, and AT&T proprietary solutions
• Troubleshoots issues with MobileIronMDM, EMM, and BYOD solutions including but not limited to; VSP, Sentry, and Core both on premise and hosted
• Troubleshoots issues with AirWatch MDM, EMM, and BYOD solutions
• Troubleshoots issues with Toggle MDM, EMM, and BYOD solutions
• Troubleshoots issues with AT&T proprietary MDM, EMM, and BYOD solutions

Smyrna, Georgia

• , Dell / Apex Staffing, Atlanta, GA 03/2014 – 12/2014On a daily basis provided Microsoft, application, network, systems and network security troubleshooting at engineer level including but not limited to:
• Provide Microsoft Office 2010 Excel, Word, Access, Outlook, and OWA support for end users
• Troubleshoot and support Active Directory, Exchange 2003 and 2010, 2008r2 server and server storage issues
• Troubleshoot Internet Explorer, NIC, router, Cisco VPN, Verizon Aircards, WiFi, and Ethernet access
• Troubleshoot Novell Netware, messenger, and GroupWise email issues
• Troubleshoot Citrix and VMWare access and usability issues

Greater Atlanta Area

• On a daily basis managed, designed, implemented, and supported Microsoft Solutions at architect level including but not limited to:
• Support hybrid email environment of exchange 2003 and 2010
• Provided administration, support, configuration, and troubleshooting for Active Directory on Windows Server versions 2003 and 2008 R2
• Assisted with mailbox migration from exchange 2003 to 2010
• Level 3 Support for Outlook and OWA
• Lync 2010 Support and Troubleshooting

100 Oxmoor Road Suite 110 Birmingham, AL 35209

• Integrated High Availability and Site resiliency by implementing Data Availability Groups (DAG) among 6 mailbox servers.
• Quest Migration Manager for Exchange tool was used for mailbox migration.
• Used tools pre-deployment analyzer and HP capacity planner for capacity planning.
• Prepared Failure Mode Effective Analysis (FMEA) to mark vulnerable/critical phases during migration.
• Prepared co-existing lab environment for exchange 2007, and 2010.
• Supported the Exchange 2003, OWA, ActiveSync, Blackberry Enterprise Server 4.3, Mail Marshal, Antigen antivirus, RightFax

Greater Pittsburgh Area

• Provided excellent team leadership, training, and technical expertise during the Rite Aid/Brook’s/Eckerd Roll Out and Upgrade project
• Trained associates as well as other contractors on the use, configuration, and implementation of Rite Aid’s new POS machines, centralized servers, network components, and workstations
• Performed asset management and asset relocation per Rite Aid policies and procedures.
• Installed, configured, patched, updated, and upgraded all front line, office, and pharmacy equipment including but not limited to; Moneygram’s Delta T3 terminal and software, Unicomp and MK1000 price checkers, Symbol.

Greater Pittsburgh Area

• Provided excellent proprietary software customer service to Allegheny County employees, executive staff, and non county application users in a 3,000 user environment.
• Provided excellent level I domain support in a mixed Microsoft Window’s 2000, NT, and XP Professional environment.
• Diagnosed, troubleshot, or escalated software issues dealing with Allegheny County DHS’s proprietary software. Software included but was not limited to; homeless management databases, physical and mental health.
• Developed temporary MS Access based call tracking system and Oracle based permanent solution.
• Developed several application usage and or troubleshooting tutorials for both internal and external users.
• Developed or introduced several new IT techniques that allow for a higher percentage of first call resolution, speedier troubleshooting processes, and better departmental communications.

• Redesigned and reimplemented original net bios based company network.
• Designed, built and implemented company server and set network to server based administration on a Windows 2003 Enterprise Edition Server.
• Trained staff with network set-up, operations, and new data access procedures.
• Centralized and administered the company’s customer database program Calyx.
• Performed all hardware and software repairs and upgrades for company’s pc’s, laptops, and server systems.

Birmingham, Alabama Area

Peformed level 1 and eventually 2 DSL troubleshooting and support for Verizon Online customers.