Kaleb Miller Email and Phone Number
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Experienced professional acknowledged for establishing, scaling, and optimizing marketplace operations, prioritizing data-driven insights to attain outstanding results. Proficient in fostering team unity, refining leadership skills, and nurturing talent to drive organizational success. Demonstrated achievements encompass developing GTM plans and launching numerous markets and products from inception, scaling revenue streams, optimizing P&Ls, and enhancing the business's operational cadence. A proficient communicator adept at cultivating collaborative relationships across management tiers and stakeholders, skilled in resolving challenges using established best practices.My key specialties are:• Revenue Management• Business Growth & Management• Cross-functional Collaboration• Product Operations•Strategic Planning & Execution•Business Performance & Reporting (KPI’s)•Operations Management•Team Leadership & Development•P&L Management•Risk Management•Data Analytics & Reporting•Market Research & AnalysisCommunication is crucial, and I pride myself on being an articulate communicator. I excel at building positive relationships with folks at all levels of management and stakeholders, and I've honed my skills inidentifying and resolving issues using best practices.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus!
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Svp Consumer GrowthUdemy Apr 2024 - PresentSan Francisco Bay Area
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Head Of Business & Revenue OperationsLyft Jan 2022 - Apr 2024San Francisco Bay AreaGuided a team of more than 50 experts covering data science, business strategy, analytics, forecasting, pricing, continuous improvement, P&L management, and revenue optimization, overseeing an annual portfolio surpassing $6 billion. Directed initiatives for revenue growth and expansion, crafted business cases for new product/service launches, enhanced unit economics, revitalized growth lever performance, and supervised a comprehensive company-wide realignment of operating principles. -
Senior Director, Business & Revenue OperationsLyft Aug 2020 - Feb 2022San Francisco Bay AreaDuring this tenure, I managed rideshare strategy and operations, supervising a $4 billion+ P&L, integrating lines of business (LOB), assessing product performance, instituting feedback mechanisms, navigating external events, handling legal and policy concerns, and spearheading planning cycles. Deployed operational frameworks for resource allocation, ensuring adaptable business management amidst uncertainties and significant challenges presented by the COVID pandemic.
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Director, Rideshare Planning & OperationsLyft Apr 2019 - Aug 2020Consolidated GM-led field organization into a centralized business operations team responsible for analyzing both business and product performance, allocating resources across growth levers, and optimizing marketplace operations. Spearheaded a comprehensive overhaul of performance reporting, instigating weekly performance reviews and synchronizations tailored for C-Suite audiences. Ensured seamless support for centralized operations by collaborating with engineering/finance teams to assess and adapt financial and data infrastructure.
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Director, Gulf CoastLyft Jul 2017 - Apr 2019Houston, TexasDuring this tenure, I formulated a comprehensive market entry strategy, financial model, and Go-To-Market plan for the successful launch of the Houston market. Orchestrated the establishment of four brick-and-mortar locations with 40+ team members across the Gulf Coast, challenging the dominant competitor (Uber).• Awarded Employee of the Fortnight for successfully launching the Gulfcoast and establishing regional profitability in under 12 months and a market share exceeding 35%. • Pioneered the development of Lyft's inaugural crisis response plan, now a nationwide program, and initiated Relief Rides during Hurricane Harvey, facilitating the delivery of thousands of meals and rides to those in need.• Secured and negotiated the company's most substantial 3-year partnership with the Houston Rodeo, resulting in a remarkable 105% revenue increase and contributing significantly to achieving profitability.
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General Manager, PortlandLyft Dec 2015 - Aug 2017Portland, Oregon AreaEstablished the market and orchestrated strategic initiatives for Lyft's Oregon Operations, leading the development and execution of impactful GTM (Go-To-Market) initiatives. Successfully launched two retail locations and assembled a versatile team of 30 professionals across CX, Sales, Marketing, Operations, and Analytics. Pioneered and executed business development strategies, resulting in the scaling of enterprise accounts and a substantial $5M in Annual Recurring Revenue (ARR). Scaled active riders and drivers over 10x, enhancing users' LTVs 60%+ through partnerships, marketing, and promotional campaigns, consequently securing 50%+ market share. Drove operational efficiencies and improved unit economics, achieving profitability within a 12-month timeframe.Developed a strategy, partnerships, and operations plan to expand NEMT (Non-Emergency Medical Transportation) services and reduce response time, resulting in a 70% reduction in operating costs, a 90% improvement in response time, and a tripling of the coverage area.Served as a member of the Private For-Hire Transportation Advisory Committee, collaborating with the City of Portland and other city and business stakeholders to develop and amend transportation policies.
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General ManagerZipcar Jan 2015 - Dec 2015Seattle, WashingtonAccountable for market P&L and sales performance in key functional areas. Provided leadership, coaching and training to market teams across a variety of functions including Marketing, Business, Fleet and Member Services. Responsible for delivering results through operational excellence and optimizing market trends. Partnered with Children's Hospital to launch Zipcar's new oneway pilot. Worked with stakeholders to develop reporting structure, identify and troubleshoot problems and created an operational framework for the new line of business. Worked with the City of Seattle to address on-street signage challenges. Was able to partner with the city to enable better signage on locations in the public right of way. This was a big operational challenge and through this unlock, we saw a significant reduction in customer service tickets and strong improvements to NPS . Was employee of the year. -
General Manager – Denver/BoulderZipcar Jul 2013 - Dec 2014Denver, Co- Responsible for launching new market – established vendors, retail footprint, hired & trained staff, established fleet footprint, & managed launch budget. - Developed and executed launch plan for Boulder, CO. - Oversaw and lead regulatory and policy conversations with the City of Denver and City of Boulder. - Prepare and manage local P&L with focus on KPI reporting & diagnose. - Responsible for managing, training, coaching & motivating Member Services, Fleet, and Marketing staff. - Created marketing strategy through zone planning to support expansion into new areas and increase adoption rates in existing neighborhoods. - Developed strategic relationships between local and regional government.- Developed strategic sponsorships and partnerships to drive regional growth and increased visibility.- Designed and managed programs to drive high net promoter scores and decrease attrition.- Responsible for all inbound and outbound Public Relations opportunities/interactions. - Developed strategy for driving growth through member referrals and member-driven innovation.- Organized and supervised day-to-day activities, scheduling and execution of all Marketing events.- Built a strong referral business through high net promoter scores relative to competition.- Developed strategy for driving growth through member referrals and member-driven innovation.- Developed & executed strategy for engaging Zipsters through social media and other communications channels
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General ManagerZipcar Mar 2012 - Jul 2013Austin, Tx• Responsible for launching new market – established vendors, managed retail build out, hired & trained staff, established fleet footprint, & managed launch budget. • Manage local P&L with focus on KPI reporting & diagnose. • Responsible for managing, training, coaching & motivating member services, fleet, and marketing staff. Making sure all touch-points are in synch with brand framework. • Defined marketing strategy through zone planning to support expansion into new areas and increase adoption rates in existing neighborhoods. • Developed strategic relationships between local and regional government agencies. • Orchestrated sponsorships, partnerships, events, promotions and advertising to increase visibility of Zipcar in the community.• Organized and supervised day-to-day activities, scheduling and execution of all Marketing events.• Built a strong referral business through high net promoter scores relative to competition.• Developed strategy for driving growth through member referrals and member-driven innovation. • Developed & executed strategy for engaging Zipsters through social media and other communications channels
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Regional Marketing ManagerZipcar Sep 2007 - Mar 2012Portland, OrIn my position, I reported to the General Manager and managed all local marketing activities for Zipcar in the region, including the supervision and execution of regional partnerships, events, and Street Team marketing.• Oversees day-to-day activities, scheduling and execution of the marketing team, including Marketing Coordinators and Brand Ambassadors. Prepared and managed annual budget with General Manager in accordance with media plan to achieve marketing goals.• Lead the local market team in reaching the member acquisition goals.• Interface with University partners to integrate Zipcar with campus, operations and community.• Orchestrates sponsorships, partnerships, events, promotions and advertising to increase visibility of Zipcar in the community. Actively recruited, hired and motivated marketing team and monitored results.• Location specific growth planning and execution and identifies overall growth opportunities.• Performs detailed planning, execution and reporting of marketing initiatives, maximizing ROI.• Oversees and manages local social media.
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Regional Marketing ManagerFlexcar Mar 2005 - Sep 2007Portland, Oregon AreaManaged all local marketing activities for Flexcar in the region, including the supervision and execution of regional partnerships, events, and Street Team marketing.• Managed day-to-day activities, scheduling and execution of the marketing team, including Marketing Coordinators and Brand Ambassadors. Prepared and managed annual budget with General Manager in accordance with media plan to achieve marketing goals.• Lead the local market team in reaching the member acquisition goals.• Interface with University partners to integrate Flexcar with campus, operations and community.• Orchestrates sponsorships, partnerships, events, promotions and advertising to increase visibility of Flexcar in the community. Actively recruited, hired and motivated marketing team and monitored results.• Location specific growth planning and execution and identifies overall growth opportunities.• Performs detailed planning, execution and reporting of marketing initiatives, maximizing ROI.• Oversees and manages local social media. -
Financial AnalystTns Uk Apr 2004 - Mar 2005London, Uk• Preformed reconciliation of accounts receivable and accounts payable.• Prepared and presented monthly reports for account managers.• Identified variances in monthly closing reports and worked with Account Managers to close the gap. • Collaborated with account managers to ensure the accuracy of financial data. • Followed up with customers on past due accounts.
Kaleb Miller Education Details
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Computer Engineering -
Accounting And Finance -
Marketing & Management
Frequently Asked Questions about Kaleb Miller
What company does Kaleb Miller work for?
Kaleb Miller works for Udemy
What is Kaleb Miller's role at the current company?
Kaleb Miller's current role is Leading end-to-end business initiatives, maximizing/expanding revenue channels, spearheading operational proficiency, cultivating high-caliber teams, and implementing data-driven strategies..
What is Kaleb Miller's email address?
Kaleb Miller's email address is ka****@****emy.com
What schools did Kaleb Miller attend?
Kaleb Miller attended Kansas State University, Portland Community College, Portland State University - School Of Business.
Who are Kaleb Miller's colleagues?
Kaleb Miller's colleagues are Momchil Kichukov, Samar Gautam, Daniel Gomez, Gesiane Paiva, Bryan Carins, Mukesh Prasad, Max Maculan.
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Kaleb Miller
Associate Director, Hr & Employee Experience Communications At Eli Lilly And CompanyIndianapolis, In5enactus.org, olivet.edu, gmail.com, carle.com, lilly.com2 +130925XXXXX
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