Kalena Wright Email & Phone Number

Atlanta, Ga, Us

United States

Manage 5-6 tables simultaneously, providing customer service to patrons, educating them on the menu, answering questions, and resolving any conflict that may arise. Make menu and drink selection recommendations to guests to increase sales. Complete operational responsibilities during shift, which could include rolling silverware, cleaning, restocking supplies, and assisting leadership with other tasks. Responsible for being knowledgeable about an extensive menu, it’s ingredients, and being sensitive to potential guest’s allergies. Greet customers upon entering the restaurant, review current dining capacity, and determine strategic seating based on current wait staff. • Responsible for mitigating Covid-19 pandemic impacts through enforcing cleaning and social distancing guidelines

Fulfilled online orders, answered phone calls, delivered orders to customers, notified customer of substitutions, and resolved any customer concerns. • Role required a strong sense of urgency and leverage the ability to manage conflict

Provided support to afterschool students ranging from 4-16 years old, with a large percentage learning English as a second language. Answered student’s questions, graded worksheets, and provided feedback. • Helped students evolve their understanding of mathematics and the English language

Worked one on one with a student struggling to succeed at mathematics due to a learning disability. Coached the student on 4-5th grade level mathematics, which included multiplication, division, fractions, and long form addition/subtraction. Developed learning curriculum, breaking content into digestible mini lessons and work sheets. Graded student work, provided feedback, and adjusted curriculum based on progress. Leveraged positive reinforcement by creating small incentives for comprehension. • Standardized testing scores increased from below standard expectation to 90th percentile