Kalena Shook Email & Phone Number

Maitland, Florida, United States

Fontana, California, United States

-Produced new revenue by obtaining a major account by researching andanalyzing potential clients resulting in a 12% increase in sales-Implemented CRM software to drive sales and track accounts more efficiently-Contributed to revenue growth from $637,510 to $910,386 over 5 years byenhancing customer engagement, refining service processes and maintainingcustomer relationships-Utilizes data to optimize inventory management, improving cost-efficiency andservice… Show more -Produced new revenue by obtaining a major account by researching andanalyzing potential clients resulting in a 12% increase in sales-Implemented CRM software to drive sales and track accounts more efficiently-Contributed to revenue growth from $637,510 to $910,386 over 5 years byenhancing customer engagement, refining service processes and maintainingcustomer relationships-Utilizes data to optimize inventory management, improving cost-efficiency andservice reliability, which contributed to enhanced customer satisfaction-Maintains a 95% customer satisfaction rate by addressing inquiries and resolvingissues promptly Show less

-Delivered exceptional customer service, resulting in a 15% increase in customer loyalty scores.-Led a team of 20 employees, fostering a positive work environment focused on collaboration and professional development.-Achieved 10% increase in store profitability through effective cost control measures and customer retention.-Ensured high service standards, achieving a consistent 95% positive feedback score from customer satisfaction surveys.-Utilized data analytics to optimize… Show more -Delivered exceptional customer service, resulting in a 15% increase in customer loyalty scores.-Led a team of 20 employees, fostering a positive work environment focused on collaboration and professional development.-Achieved 10% increase in store profitability through effective cost control measures and customer retention.-Ensured high service standards, achieving a consistent 95% positive feedback score from customer satisfaction surveys.-Utilized data analytics to optimize product ordering, reducing waste by 12% and improving inventory turnover. Show less

-Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.-Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.-Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.-Oversee market research to identify emerging trends, customer needs, and competitor strategies.-Managed a team of 50+ staff members… Show more -Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.-Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.-Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.-Oversee market research to identify emerging trends, customer needs, and competitor strategies.-Managed a team of 50+ staff members, optimizing scheduling and duty assignments to enhance service delivery and operational effectiveness. Show less

Bachelor, Business Management

Business Administration