Senior Head Tech - Business Intelligence - Process (Coe)
Current• Led a large team in various aspects of Collections Business including Business Analysis, Technology Solution Implementation, and Project Management at Bajaj Finserv.• Designed and developed custom technology platforms for Debt Management Service unit, resulting in improved efficiency and customer service.• Completed successful migration from legacy system to new collection system, identifying data-led revenue opportunities for recurring benefits.• Set-up unit for loan remedial processes and continuous change management to comply regulatory guidelines