Kali Escobar Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

• Champion and foster a client centric performance culture• Maintain strong relationship with Customer Experience partners across the business to identify and leverage best practices, knowledge, and expertise•Provide creative thinking and innovative ideas on how to inspire our employees to deliver Legendary Customer Experience•Be our customers voice in all conversation guidance and scripting•Conduct ongoing research and develop best-in-class customer experience programs and customer experience trends

Montreal, Quebec, Canada

Montreal, Canada Area

- Manage the plan, assess, supply aspects of the recruitment process- Manage candidate pipeline for the designated portfolio effectively to meet turnover and build for future needs- Provide the business with a short list of screened market candidates, leveraging enterprise hiring system and assessment screening to manage pipeline-Focus on creating an optimal Hiring Manager and candidate experience throughout the recruiting cycle aligned to TD's customer experience model-Independently deliver assigned initiatives with direction from management

Montreal, Quebec, Canada

- Act as a point of contact for HR Community and People Managers- Lead escalations while coordinating between HR business units- Review and support Employee Change requests- Assist with payroll, benefits and employee related enquiries and assist with bringing it to resolution- Action requests being triaged from other areas within HR- Proactively identify opportunities to enhance productivity, effectiveness, efficiency and participate in the implementation- Knowledge of VIP, Peoplesoft and Workday platforms

Montreal, Canada Area

Montreal, Canada Area

Montreal, Canada Area

• Achieve sales targets through recommendation of appropriate products and services for the client's needs.• Handle all inbound service calls by providing timely and accurate guidance and service to cardholders.• Lead weekly team huddles by addressing any concerns and deliver solutions to attain team objectives (compliance, customer experience, sales)• Selected as a learning ambassador to train new hiresSkills attained: Sales, Analytical skills, Effective Listening, Time Management and TeamworkAccomplishments: - Ranked in the 1st quartile for year-to-date sales achievements in 2013- Attained an exceptional rating in my previous year-end evaluation

Montreal, Canada Area

Montreal, Canada Area

Human Resources Management

Dec, Social Science