Kali Escobar Email & Phone Number

Montreal, Quebec, Canada

• Champion and foster a client centric performance culture
• Maintain strong relationship with Customer Experience partners across the business to identify and leverage best practices, knowledge, and expertise
• Provide creative thinking and innovative ideas on how to inspire our employees to deliver Legendary Customer Experience
• Be our customers voice in all conversation guidance and scripting
• Conduct ongoing research and develop best-in-class customer experience programs and customer experience trends

Montreal, Quebec, Canada

Montreal, Canada Area

- Manage the plan, assess, supply aspects of the recruitment process- Manage candidate pipeline for the designated portfolio effectively to meet turnover and build for future needs- Provide the business with a short list of screened market candidates, leveraging enterprise hiring system and assessment screening to manage pipeline-Focus on creating an.

Montreal, Quebec, Canada

- Act as a point of contact for HR Community and People Managers- Lead escalations while coordinating between HR business units- Review and support Employee Change requests- Assist with payroll, benefits and employee related enquiries and assist with bringing it to resolution- Action requests being triaged from other areas within HR- Proactively identify.

Montreal, Canada Area

Montreal, Canada Area

Montreal, Canada Area

• Achieve sales targets through recommendation of appropriate products and services for the client's needs.
• Handle all inbound service calls by providing timely and accurate guidance and service to cardholders.
• Lead weekly team huddles by addressing any concerns and deliver solutions to attain team objectives (compliance, customer experience, sales)
• Selected as a learning ambassador to train new hiresSkills attained: Sales, Analytical skills, Effective Listening, Time Management and TeamworkAccomplishments: - Ranked in the 1st quartile for year-to-date sales.

Montreal, Canada Area

Montreal, Canada Area

Human Resources Management

Dec, Social Science