Kali Loney Email & Phone Number

Portland, Oregon, United States

Feb 2020- June 2020Service Advisor • Microsoft • Portland, Oregon- Handling and protecting personal customer data- Performing minor physical repairs of customer devices- Ensuring the compliance of our team by executing monthly Demo Audits- Assisting customers in store at the Answers Desk with technical supportDuring Covid Change to Responsibilities:June 2020 — July 2021Nonprofit & SMB Engagement • Microsoft • Portland, Oregon- Engaging with Nonprofits and Small to Medium Businesses across Oregon and Idaho - Teaching virtual Microsoft 365 Admin Center trainings and training on other products like Microsoft Teams- Researching and creating customer leads, mostly cold-call reach outs- Cultivating and maintaining customer relationships

PRODUCT ADVISOR-Providing a fun, interactive environment for our customers to experience-Maintaining an exceptional level knowledge regarding our products and services-Encouraging our customers to learn with us by teaching our workshops in storeSpecial Projects within Store:VISUALS AND EXPERIENCES TEAM LEAD + INNOVATION-As an innovation store, I have also helped create innovation experiences for the store-Complied innovation projects into a PowerPoint template to send to David Hurley for review and to share innovation ideas throughout the company-Trained a team of 3+ within the store to read and execute planograms, image and troubleshoot demo devices, and on the special experiences we had created.Special Projects Beyond My Location:May 2019 — August 2019NSO Training Team Lead • Microsoft • London, UK May 2019-Aug -Designed and created curriculum and training content on Microsoft products, culture and sales notions - Facilitated in-person trainings through large group presentations, small classroom breakout sessions for the onboarding of 80-150 new employees- Collaborated with Microsoft’s corporate team, stakeholders, and other trainers across the world to design diverse learning modules and trainings- Successfully helped execute the Microsoft London Flagship grand openingBULDING 92 NSO SUPPORT -JUNE 3RD-JUNE 15TH 2018-Managing POs for incoming shipment and freight processing-Creating an organizational process for soft goods, including a SKU book to keep smaller, untaggable items easily identifiable at time of check out.-Training fellow Product Advisors Microsoft services and products-Setting Store experiences-Collaborating with Casey Wilkins and team creating signage in Publisher for new items-Physical inventory prep and execution

Portland, Oregon Area

Responsibilities:• Creating a great customer experience and building a relationship with repeat customers.• Reading dashboard/company reports to better understand how we can make our business more effective• Opening and Closing procedures• Handling store deposits, making change and making bank deposits• Managing inventory/inventory prep• Restocking sales floor/keeping stockroom tidy.• Accepting and sending out freight packages• Processing payroll• Hiring (interviews and hiring paper work)• Training new staff on products and store operations• Cashier and handling customer returns/issues• Visual changes/Floor Sets