* Manage communications and working relationships between IT and other departments within the organisation as well as multiple outside IT service providers* Managed and maintained office environments at corporate headquarters and remote locations, ensuring a functional and comfortable workspace for employees.* Achieved outstanding customer satisfaction through effective team management.* Mentored and motivated teams to support key business objective delivery.* Manage annual IT budget and ensure cost effectiveness* Closely managed department budgets and forecasts to optimise IT services against financial targets.* Negotiated complex corporate procurement contracts by working closely with internal and external contacts* Maintains, designs, develops, implements, and coordinates systems, policies, and procedures to ensure enforcement of organizational standards and policies.* Organised internal audits and led efforts to determine and remedy deficiencies* Developed project management roadmap to define project objectives, timelines and milestones* Ensured IT licenses were consistently managed and updated for continued company compliance.* Implemented a digital signage system for centralised content management across offices and centers.* Developed a central Remote Operations Center (ROC) for comprehensive monitoring of all Center operations.* Experience in migrating emails from Gmail to Rediff and between Gmail accounts for multi-domainsegregation.* Designed and implemented video conferencing solutions for boardrooms and meeting rooms.* Designed and implemented a scalable IT infrastructure that supports over 35 offices, centers, and warehouses, ensuring efficient operations across a large network. * Implemented a Guest Wi-Fi solution with secure mobile OTP-based authentication and customise landing pages.* Design and implementation of an LED video wall, significantly enhancing the experience for virtual meetings Hybrid and Town Hall meetings.

As a Senior Systems Specialist at Swiggy, I’ve had the privilege of leading the design, implementation, and optimization of high-availability IT systems that align with our rapid organizational growth. Below are key aspects of my role:* System Architecture & DesignLed the architecture and deployment of scalable, high-performance IT systems, ensuring alignment with business needs and long-term technology planning.* Performance Optimization & MonitoringMonitored and optimized infrastructure to maximize performance and scalability, resolving potential bottlenecks proactively and ensuring systems can handle future demands.* Leadership & MentorshipProvided guidance to junior system administrators, cultivating a collaborative environment and ensuring technical challenges were resolved efficiently.* Project ManagementLed complex IT projects, managing system migrations, upgrades, and infrastructure improvements, ensuring successful delivery in alignment with business goals.* Compliance & AuditingEnsured systems complied with industry regulations, conducting audits and driving corrective actions to close compliance gaps.* Advanced Troubleshooting & SupportProvided expert-level troubleshooting for critical system, hardware, driving long-term solutions to prevent recurring problems.* Asset ManagementManaged the complete lifecycle of IT assets—from procurement and tracking to secure disposal—ensuring optimal utilization and compliance with company policies.

* Install and configure computer systems, servers, and software.Set up new hardware and software environments, including operating systems, applications, and network configurations.* Continuously monitor system performance, network traffic, and system health.Identify and resolve issues related to server performance, storage, and other hardware components.Perform routine system maintenance, including updates, patches, and system optimizations.* Establish, monitor, and maintain backup systems for critical data.Ensure data backups are performed regularly and are retrievable in case of system failure.* Manage user accounts, permissions, and access controls.Set up and manage authentication systems (e.g., Active Directory, LDAP).Enforce security policies for user login, password management, and multi-factor authentication.* Diagnose and resolve system issues, including hardware failures, software conflicts, network problems, and security breaches.Provide technical support to end-users and resolve IT-related issues promptly.Respond to system alerts and manage escalations from help desk or IT support teams.* Perform system upgrades, including hardware enhancements and software installations.Optimize system resources (CPU, RAM, storage) for improved performance.Monitor system load and adjust configurations to maintain optimal performance.* Work closely with other IT professionals, such as network engineers, database administrators, and developers, to ensure the smooth functioning of IT systems.Coordinate with other departments to understand their IT requirements and provide appropriate solutions.

As a Junior System Administrator at Bharath Electronics in Bengaluru, India, I was responsible for updating software and hardware, installing computer and network systems, removing malware, monitoring backups, troubleshooting system faults, and collaborating with other system administration professionals.