Cloud Support Engineer
CurrentJob Overview:As a Cloud Support Engineer, my role involves providing technical assistance, troubleshooting issues, and collaborating with clients to align cloud solutions with their specific needs and objectives.Roles & Responsibilities:1. Kubernetes Infrastructure Management:▪ Automated creation, configuration, and management of Kubernetes clusters, ensuring adherence to performance and security standards.▪ Integrated modern Kubernetes and CI/CD tools, optimizing deployment, scaling, and monitoring of cluster health and microservices.2. Cloud Integration and Optimization:▪ Collaborated closely with AWS services, optimizing Kubernetes clusters for performance and cost-efficiency.▪ Implemented automation in deployment processes and integrated CI/CD pipelines with Kubernetes for seamless operations.3. Security Enhancement and Compliance:▪ Strengthened the security of Kubernetes infrastructure, ensuring compliance with internal standards.▪ Set up robust monitoring, logging, and alerting systems, providing expertise in troubleshooting issues for mission critical infrastructure.4. Technical Sales Enablement:▪ Owned end-to-end technical sales processes, from initial meetings to post-sales support, enhancing customer satisfaction and driving subscription renewals.▪ Designed tailored solutions utilizing Cloudera technologies, showcasing value and inspiring customer buy-in.5. Customer Advocacy and Collaboration:▪ Advocated for customer needs to product management and engineering, ensuring alignment between customer requirements and product offerings.▪ Collaborated cross-functionally, supporting developers with technical insights, aligning solutions to application requirements
