Supervise Technical support team handling queries worldwide. We support enterprise customers in data protection, cyber security and data backup assistance either in cloud, On-prem or Hybrid model.

Global manager, supervising teams that support customers operating in digital space in cloud, on-prem, and/or hybrid solutions. I take care of the entire life cycle of an employee right from hire to exit, manage KPI's , collaborate with the partnering team to achieve business results

As Manager catalog quality, supervised catalog quality team. The team provided human intelligence of the product listed on Amazon catalog in various market places. As supervisor I managed Product Title's team and de-duplication team for US, UK, Aus, CA, and India market places.

 Strong Organizational / time management skills & multitasking ability Strong Data entry and process comprehension Strategic vision The ability to lead and develop others. Set a leadership example. Accuracy / Attention to Detail (Audit Mindset) Strong communication skills written & verbal (English is essential and multi-lingual is valued) Customer focused - Internal/ External customer service Strong interpersonal skills – being able to work well within a team… Show more  Strong Organizational / time management skills & multitasking ability Strong Data entry and process comprehension Strategic vision The ability to lead and develop others. Set a leadership example. Accuracy / Attention to Detail (Audit Mindset) Strong communication skills written & verbal (English is essential and multi-lingual is valued) Customer focused - Internal/ External customer service Strong interpersonal skills – being able to work well within a team and international / cultural awareness. Proactivity - Task / Objective focused Being able to understand and communicate to resolve complex queries. Results driven, both for self and others. Show less

• Maintain the integrity of customer data through documented master data management processes• Review data quality reports to determine if matched records should be merged, linked, or left alone, currently handling EBS & SFDC process including account merge, site merge and incomplete remediation.• Handle a Team of 9 contract employees who create Accounts in SFDC on behalf of sales team with a 15 min SLA.• Identify errors in data quality matching logic and recommend updates to the… Show more • Maintain the integrity of customer data through documented master data management processes• Review data quality reports to determine if matched records should be merged, linked, or left alone, currently handling EBS & SFDC process including account merge, site merge and incomplete remediation.• Handle a Team of 9 contract employees who create Accounts in SFDC on behalf of sales team with a 15 min SLA.• Identify errors in data quality matching logic and recommend updates to the Data Quality Review board• Review and update records to assure high confidence linkage to reference data sources and hierarchies for territory assignment, lead routing and business intelligence applications• Update source records as needed based on documented data maintenance processes• Provide Manual data manipulation and transformations based on documented processes to support corporate reporting requirements• Perform the Data Analysis activity to support Data Conversion, Data Cleansing and Data Migration across all the departments• Work with business counterparts to identify demand / needs and prioritize• Work cross-functionally with other teams for resolving issues• Ability to interpret data to derive root cause assessment• Provide status reporting of team activities against the program plan or schedule.• Develop, document, and maintain data quality goals and standards.• End to End process flow documentation• Provide Quarter end support to business in resolving issues raised. • Create, examine and profile datasets for metrics on weekly basis on operational activity.• Make recommendations for data quality improvements including process changes, data cleansing and integrity rule updates• Responsible for assisting with the User Acceptance Testing of new development and validation of any potential data migration to systems requiring customer information• Ability to initiate process improvement plans and drive for changes. Show less

Handling a team of 15 individuals who process transaction in Oracle R12 and generate invoice/revenue for customers/requestors for EMEA region• Working for the clients based in EMEA region.• Generating daily, weekly, and monthly dashboard reports for management.• Preparing agent level performance on quarterly basis.• Driving the process based on TQP which is timeliness, quality, productivity and monthly performance presentation.• Daily tracking of SLA and quality to drive… Show more Handling a team of 15 individuals who process transaction in Oracle R12 and generate invoice/revenue for customers/requestors for EMEA region• Working for the clients based in EMEA region.• Generating daily, weekly, and monthly dashboard reports for management.• Preparing agent level performance on quarterly basis.• Driving the process based on TQP which is timeliness, quality, productivity and monthly performance presentation.• Daily tracking of SLA and quality to drive these two metrics more effectively.• Running project improvement projects as and when need arises.• Frequently Conducting team huddles to provide regular updates to team on pending volumes, new leanings and upcoming activities if any.• Working closely with management to ensure implementation of all policies. • Handling queries, escalations, and questions to requestors over email or phone.• Bring up to date information to requestors over phone regarding back logs, their issues and concerns if any of area to provide assistance and solutions to queries or guiding to right team.• Co-coordinating with SME’s to identify any new process update, additional training on new systems/process to existing and tenured processors.• Planning and execution of training for new joiners and refresher training for the team. • Conducting 1 on 1 meeting with individuals on regular basis to guide and motivate the team.• Recognizing people by rewards and recognition program.• Talk to team regarding the concern they have with the system and process, conduct CI events to identify areas of modification and simplifying the process.• Work on different project assigned by Global teams to test scenarios in system and generate request. Show less

1 year and 1 Month.Job Profile at Allsec Worked related with auditing calls and chat session for Dell agents. Score Dell agents for the quality of service provided by them to the customer. Providing feedback and areas of improvement to Agents with the prescribed parameters