Kalyan Raman Email and Phone Number

 Supervise, mentor, provide guidance to the admission team and fostering a positive & productive work environment. Delegate tasks effectively, monitor performance, and conduct regular performance reviews. Collaborate with senior management to develop comprehensive admission strategies aligned with the university's goals and values. Plan & execute recruitment events, both on & off-campus, to attract a diverse pool of prospective Develop & nurture relationships with high schools, counselors, & educational organizations to enhance outreach efforts. Review & evaluation of applications, ensuring adherence to established admission criteria. Collect, analyze, & interpret admission data to track progress towards goals & identify AOIs Generate reports for senior management with insights on applicant demographics, trends & conversion rates. Maintain clear & consistent communication with prospective students, parents, and guidance counselors throughout the admission process. Monitor & manage the yield rate by strategizing methods to encourage effective enrollment. Plan and execute yield events to engage admitted students and their families. Utilize admission management systems and technology tools to streamline processes, track applications, and enhance communication.

 Track Team’s Sales, Productivity and Quality  Coordinating with Academic Team to review Internal Exam and schedules. Evaluate Internal and External Factors and develop operational strategies. Work on data analysis and share development opportunity with Sales Head. Interacting with students and Parents if required to complete admission process. Presentation of Team Performance and review with the respective Manager. Identify the improvement opportunities within the process and discuss with stake holders.

 Track Team’s Sales, Productivity and Quality data and make sure correct procedures are followed and routinely give directions to improve individual performance. Audit calls to check Quality and Training needs and share feedback to improve Sales and Productivity. Handle escalations and assist team member in achieving sales targets of Application registration and Admissions. Work on data analysis and share development opportunity with the Manager and Sales Head. Presentation of Team Performance and review with the respective Manager. Take initiative to identify the improvement opportunities within the process and discuss with stake holders and come up with new development and Strategical approach (CRM).

Helping to develop and implement a customer service policy for an entire organization.Finding ways to measure customer satisfaction and improve services.Managing a team of customer services staff.Training staff to deliver a high standard of customer service.Leading or supervising a team of customer service staff.Regular interaction with Sales Team and sharing AOI