Kamal Singh Email and Phone Number

• Working as a Manager and overseeing all operational activities, as mentioned below.• Hiring collection executives and providing training according to process requirements.• Allocating cases to agents based on BKTs, with tagging details shared with management.• Sending daily reminder messages to borrowers before collection.• Collecting payments from borrowers against outstanding dues.• Publishing the end-of-day MIS report for all cases to management.• Uploading cases in BKTs to the Dialer for auto-calling.• Preparing daily MIS reports on collections and gathering feedback on an hourly basis.• Maintaining the team's attendance sheet for daily in and out timings.• Verifying payment collection proofs for paid cases and uploading them to Google Forms for payout purposes after reconciliation.• Resolving customer queries and complaints, if any.• Sharing the final allocation file with management, including proper call remarks, once the cycle is closed.

• Managed the borrower's disbursement process, lender's withdrawal process, repayment reconciliation, NACH presentation, cheque reconciliation, and reconciliation of all online payment transactions.• Prepared a disbursement tracker, source-wise, for live cases, and shared it with stakeholders on a daily.• Updated Faircent borrower and group loan borrower EMIs and sent the payment file to the bank within T+1 working days after receiving payment in the borrower escrow account.• Arranged and updated EMI collections payment file from in-house team and agency side for settlement.• Presented NACH in borrowers' accounts as per the due EMI dates.• Settled NACH payments from the borrower's escrow account to the lender's escrow account after updating the system.• Shared NACH status with the In house team and agency once the status received from the bank.• Re-verified disbursement-ready cases with the team before disbursement to avoid incorrect transfers.• Sent the lender withdrawal payment file to the bank, along with the disbursement file, on a daily basis.• Conducted daily reconciliation of all payments, disbursements, and withdrawal files after verification.• Coordinated with ICICI Bank, IDBI, NPCI, and Cashfree in case of any issues or customer complaints.• Issued NOCs to borrowers for closed loans upon request and closed tickets.• Compiled borrower escrow account transaction details and validated all transactions on a daily basis.• Uploaded NACH mandate status for ICICI cases once approved mandates were received from the bank.• Provided training to new joiners on foreclosure, settlement, and the online e-mandate process.• Resolved customer queries and complaints as received.

• Managed supply chain operations, leading to a 15% improvement in delivery efficiency.• Maintained inventory records for all incoming and outgoing stock on a daily basis.• Raised purchase orders for short-stock items and arranged product orders from vendors.• Managed stock levels for all samples and commercial orders.• Prepared sample advice reports and sent them to clients as per their requirements.• Arranged material from suppliers with purchase orders upon receiving customer requests.• Coordinated logistical operations for both domestic and international shipments, improving delivery times through optimized route planning.• Ensured all samples and commercial orders were sent to clients by 6:00 PM daily via couriers such as FedEx, Overnight, and Speed Post.• Followed up with courier services if there were delivery issues or delays.• Sent promotional emails to FMCG companies after researching their profiles on Google to increase business.

• Compiled feedback files from all operation coordinators and verified the accuracy of details for payment updates in customer accounts.• Created conversion reports for cash pickup files and shared them with internal or collections teams.• Generated final cash pickup reports and shared them with the operations or analytics team.• Credited collected amounts to customer accounts on the same day within the TAT, lot-wise, for amounts collected by executives.• Corrected receipts if they were entered incorrectly or backdated by executives in the final feedback file.• Managed and Prepared the final annexure file (in-house and agency) after verifying and matching the total amount with the Axis Bank statement, and sent it to the payment team.• Shared coordinators' feedback errors with the team on a daily basis, after rectification.• Created data for executives' conveyance deductions based on short or non-deposited amounts, and shared it with the team for penalty processing.• Resolved customer complaints and queries.• Coordinated with Axis Bank to resolve issues such as short, missing, or incorrect amounts posted by the teller.

• Takes care of data would be allocated correct operation field executives.• Ensured that data is correctly allocated to the appropriate field executives.• Prevented incorrect allocations by operations executives.• Verified that all information provided to and received from customers was accurate.• Checked the quality of vehicles to determine whether insurance should be recommended or not.• Audited closed cases through operation quality auditors within four hours, adhering to the system's TAT.• Ensured all allocated cases were closed on the same day, with the required status updates.• Shared the status of all cases with insurance agencies at the end of each day.• Prepared ad hoc reports upon request.• Managed incoming and outgoing emails.