A Service Advisor’s main responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Auto Service Advisors also work with customers to schedule service and handle administrative aspects of customer service departments.These days, the very nature of the automobile is changing, with… Show more A Service Advisor’s main responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Auto Service Advisors also work with customers to schedule service and handle administrative aspects of customer service departments.These days, the very nature of the automobile is changing, with technological advances altering engines, transmissions, fuel injection and more. It’s important, therefore, that both mechanics and customers stay informed about service needs and maintenance schedules for particular models. The person depended on to provide this information is the Automotive Service Advisor (also known as a Service Consultant or Service Writer).In an increasingly competitive environment, providing superior customer service is the name of the game, and Auto Service Advisors are playing an increasingly important role in the automotive repair industry. Show less

After sales all service Activity