Kamal Joshi Email & Phone Number

India

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Bengaluru Area, India

Bengaluru Area, India

Gurgaon, India

Edly.in is a survey and data analytics platform designed for educational institutions to get inputs and actionable insights from parents, students, teachers and staff. Conceptualized, co-created the product, designed marketing collateral, and managed the product development cycle including presenting to and seeking inputs from potential customers.

Gurgaon, India

Head of customer service and incremental sales for all Small and Medium AdWords customers in India. Responsible for customer service strategy, headcount planning, and driving key operational scorecards for the Indian market. Led teams supporting the India market to steadily increase the India market customer satisfaction score from 70% in Q3’12 to 90%+ in Q2’14.Led team of 25+ people including front line managers.Worked with business heads, engineering, product and finance teams to simplify various aspects for Indian AdWords customers.Selected for the prestigious MARS leadership development program in Google. Was one of the 22 managers among hundreds of Engineering and non-Engineering managers in 13 Google offices in the APAC region.

Gurgaon, India

Responsible for generating incremental $x million revenue from a portfolio of North American and APAC AdWords customers.Managed a team of 20+ SEM account managers and a front line manager.Set up and scaled the Newbie sales program teams in India for AdWords customers for UK and APAC. Newbies sales is a promotional marketing program for new AdWords customers. Worked with global stakeholders to define program parameters. This program increased revenue (X% revenue uplift) and reduced customer churn by Y%.Built a high performing, motivated team across Gurgaon and Hyderabad. The team of search engine and display marketing experts, consulted small and medium customers with respect to their marketing spend mix on Google channels/properties and generated an incremental revenue of USD X million.Launched phone support for 100% Newbie AdWords customers in Australia and New Zealand.Led a team of account managers to provide account planning and optimization for a portfolio of North American customers worth over USD X million annual revenues.Part of the 8 member core team that organized a successful Google Annual Sales and services kick off event for over 1200 people in 2009.

Us, Uk, India

Led multiple design, development and support teams for solving business problems in the domains of online travel, telecom and healthcare for large companies across US and UK. Worked extensively in close collaboration with customers on multiple projects in US and UK for close to 3 years.Technologies: Data warehousing (ETL, Metrics reporting), J2EE stack, JavaScript, Unix, Shell scripting, SQL, XMLAdditional: Organized “Annual hiring recognition 2007” at Sapient India to recognize people.

Bengaluru Area, India

Designed and implemented a module for a publishing work-flow project for a large print company in UK. Worked in Java and VC++.

Pgpm, Marketing, Finance

Activities and Societies: Technology club, General management clubGraduated from the full-time MBA program at ISB, Hyderabad with dual.

Be, Electrical Engineering

Activities and Societies: Co - coordinator of Influx 2000 - all India level technical festival organized by IIT Roorkee, active member.