Kamal Liyanage Email & Phone Number

Colombo, Western, Sri Lanka

• Managing a diverse portfolio of high-value enterprise clients, demonstrating expertise in navigating cultural nuances and exceeding expectations in complex environments. • Leading the digital transformation journey of the ASEAN Secretariat the central administrative body of the Association of Southeast Asian Nations, a prominent intergovernmental organization dedicated to economic and social progress in Southeast Asia• Successfully navigated a critical project for the ASEAN Secretariat, leveraging strong crisis management and negotiation skills to re-baseline the project, rebuild client trust, and ensure continued partnership.• Provided expert consultancy to the ASEAN Secretariat on digital transformation strategies, knowledge management best practices, and document management solutions, guiding their transition to a modern digital workplace.• Led the implementation of a new knowledge management platform for the ASEAN Secretariat, enabling improved collaboration, knowledge sharing, and management across the Secretariat and its member states• Oversaw the successful implementation of Microsoft Dynamics D365 Finance and Operations ERP system at the ASEAN Secretariat, streamlining and automating key business processes across various departments.• Secured new contracts for Microsoft O365 and Exchange licenses by demonstrating the value of TOG's solutions and building strong client relationships with the ASEAN Secretariat.• Managed the implementation of Enadoc, TOG's document archival product, for Bank of Maldives (BML), ensuring secure and efficient document management practices.• Effectively coordinated between internal teams and external consultants to deliver successful project outcomes.• Consistently exceeded client expectations, resulting in strong client relationships and the expansion of TOG's service offerings within key accounts.

Colombo, Western, Sri Lanka

• Led the transformation of citizen-centric services at ICTA as Program Manager for the Reengineering Government program, implementing impactful eGovernment solutions.• Successfully managed and delivered multiple interconnected IT programs, improving service delivery, reducing costs, and enhancing transparency • Facilitated business process reengineering with government organizations and consultancy teams, optimizing service delivery workflows.• Conceptualized, planned, and coordinated complex eGovernment programs, including budget proposals and approvals from the Ministry of Finance.• Effectively managed stakeholders, including government agencies, vendors, and internal teams, ensuring alignment with program goals." • Led and mentored a team of project managers, guiding them in delivering interconnected projects.• Oversaw the implementation of a highly successful connected government system, enabling citizens to access services from multiple channels.• Conducted program monitoring and evaluation, utilizing surveys and data analysis to measure success and gather feedback. • Proactively managed change and mitigated risks, ensuring program stability and successful outcomes • Actively participated in project steering committee and executive meetings, ensuring alignment between projects and program objectives.

Colombo, Western, Sri Lanka

• Took on the responsibility of leading medium- to large-scale digital transformation projects within the Reengineering Government program at ICTA, driving significant change across government agencies. • Conducted business process improvement studies and provided expert consultancy to government organizations, enabling them to enhance service delivery through the strategic implementation of IT systems.• Managed cross-functional teams of internal and external specialists, fostering collaboration and leveraging their expertise to achieve project objectives.• Led project conceptualization, including defining scope, preparing concept papers, and developing budget estimations in consultation with multiple stakeholders.• Managed all aspects of procurement, from drafting Terms of Reference (TORs) and preparing procurement documents to conducting evaluations and contract negotiations, adhering to World Bank and Government procurement guidelines.• Oversaw multiple vendors and contracts, ensuring effective project execution and timely delivery of high-quality solutions.• Mentored and guided project managers and junior officers in implementing digital transformation projects, fostering their professional development and ensuring project success.• Successfully navigated change management and risk management challenges associated with large-scale digital transformation initiatives in the public sector.• Provided regular reports to senior management on project progress, fund utilization, and overall impact of digital transformation efforts.

Colombo, Western, Sri Lanka

• Collaborated with various government organizations to identify citizen and business-centric services (G2C and G2B) suitable for transformation into online eServices.• Provided expert consultancy and guidance to government agencies on implementing eServices, including defining project scope, identifying stakeholders, and introducing electronic payment mechanisms.• Led the end-to-end implementation of eService projects, from drafting Terms of Reference (TORs) and conducting procurement of service providers to managing vendors and reviewing deliverables.• Successfully launched a citizen portal as a one-stop shop for accessing government services online, significantly improving citizen convenience and accessibility.• Headed the implementation of 20 eServices within the citizen portal, contributing to a major step towards digital transformation in Sri Lanka's public sector.• Demonstrated strong analytical, communication, and project management skills to drive successful eService implementation and promote digital inclusion.

Colombo, Western, Sri Lanka

• Promoted to Project Manager to lead the implementation of new features and enhancements for the flagship telecom software product.• Headed the integration of key third-party services, including Royal Mail and T-Mobile, resulting in increased automation, streamlined business processes, and a significant boost to the product's market value and competitive advantage.• Successfully managed the onboarding of major clients in the UK, providing on-site assistance and training to ensure seamless transitions.• Delivered customized solutions to meet unique client requirements while maintaining the core product's integrity.• Expertly planned and executed projects, effectively allocating resources and monitoring progress to ensure on-time and within-budget delivery.• Collaborated closely with cross-functional teams (development, support, sales) to achieve project objectives and deliver exceptional client experiences.• Consistently prioritized client success, achieving a high client satisfaction rate and receiving numerous commendations for exceeding expectations.• Worked closely with senior management in the UK to provide regular updates on client onboarding progress and business transformation initiatives.• Demonstrated strong leadership, communication, and problem-solving skills to drive successful project outcomes and foster positive client relationships.

Colombo, Western, Sri Lanka

• Promoted to Team Lead to managing a new support team dedicated to ensuring the smooth operation of the software product for a growing number of live clients in the UK.• Provided expert technical support to both clients and first-line support personnel, resolving complex issues and minimizing service disruptions. • Proactively monitored system performance and client support tickets, prioritizing critical issues and ensuring timely resolution to maintain high levels of customer satisfaction.• Led the release of software patches and enhancements to address client needs and improve overall product stability.• Collaborated closely with the development team to identify and resolve underlying software issues, contributing to ongoing product improvement.• Successfully onboarded new clients, ensuring a seamless transition to our software and providing comprehensive technical support.• Championed a customer-centric approach, prioritizing business continuity and providing uninterrupted service to maintain strong client relationships.

Colombo, Western, Sri Lanka

• Promoted to Senior Software Engineer in recognition of strong technical skills and contributions to the company's flagship telecom software product.• Led the development of advanced programming solutions for complex business processes, significantly improving operational efficiency and customer satisfaction.• Played a key role in database optimization initiatives, leading to database performance and stability.• Mentored junior developers, providing technical guidance and support to enhance their skills and knowledge.• Successfully showcased technical expertise and problem-solving capabilities during pre-sales activities, contributing to new client acquisitions.

Sri Lanka

• Developed key modules of a cutting-edge software solution for the UK telecom industry, streamlining sales processes across retail, internet, B2B, and distribution channels.• Designed and implemented efficient SQL queries and stored procedures, ensuring seamless data management and reporting capabilities.• Contributed to database optimization efforts, resulting in improved system performance and data integrity.• Effectively collaborated with UK-based clients to gather technical requirements and deliver tailored solutions, promoting strong client relationships.

Bachelor Of Science, Computing And Information Systems, Second Class Upper Division

Education record