Kamar Arief Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Leading the change management strategy and execution for a major mining company based in Papua New Guinea.

Brisbane, Queensland, Australia

- Established Employee's Digital Transformation Roadmap & responsible to oversee roadmap execution- Introduced process automation to Human Resource team for process improvement initiatives- Improved recruitment process which contributed to 80% manpower optimisation by implementing process automation- Introduced Flexible Working Location (prior to Covid) which reduced OPEX by RM130k- Manage external and internal high level stakeholders to ensure executional… Show more - Established Employee's Digital Transformation Roadmap & responsible to oversee roadmap execution- Introduced process automation to Human Resource team for process improvement initiatives- Improved recruitment process which contributed to 80% manpower optimisation by implementing process automation- Introduced Flexible Working Location (prior to Covid) which reduced OPEX by RM130k- Manage external and internal high level stakeholders to ensure executional excellence of Digital Roadmap- Strengthen partnership with Microsoft by conducting more partnership activities eg. Microsoft related training, increase adoption programmes for Microsoft tools- Led the execution of Virtual Conference where more than 2000 employees participated Show less

Kuala Lumpur, Malaysia

- Established Agile@Scale Transformation playbook with Boston Consulting Group (BCG) and responsible to execute transformation initiatives.- Designed effective governance to deploy employees from various business units to work together in an agile squad to achieve a common goal- Responsible to streamline Product Development process to reduce the time taken to launch a new product by 50%- Responsible to improve Net Promoter Score (NPS) and Customer Satisfaction Index… Show more - Established Agile@Scale Transformation playbook with Boston Consulting Group (BCG) and responsible to execute transformation initiatives.- Designed effective governance to deploy employees from various business units to work together in an agile squad to achieve a common goal- Responsible to streamline Product Development process to reduce the time taken to launch a new product by 50%- Responsible to improve Net Promoter Score (NPS) and Customer Satisfaction Index (CSI) by designing CX improvement agile team- Assist to improve NPS and CSI by interviewing front-liners to understand pain points, acts as Mystery - Shopper at selected TMpoint branch, conducting Motion Study to improve operations- Created guideline for the best type of Agile set up for the organisation - Facilitator for Agile training for C-Suite and various level of employees Show less

Bangsar

- Introduced Design Thinking to TM as a method to understand customers' pain points - More than 100 customers interviewed by going to their premise, conducting on-ground interview at various public location and inviting customers to HQ to get insights as part Design Thinking- Over 1 million sim cards distributed within 2 weeks of new mobile sim plan launched as a result of implementing Design Thinking in the product development process- Conduct multiple Design Thinking… Show more - Introduced Design Thinking to TM as a method to understand customers' pain points - More than 100 customers interviewed by going to their premise, conducting on-ground interview at various public location and inviting customers to HQ to get insights as part Design Thinking- Over 1 million sim cards distributed within 2 weeks of new mobile sim plan launched as a result of implementing Design Thinking in the product development process- Conduct multiple Design Thinking trainings for various level of employees to spread awareness - Validate User Interface and User Experience (UI/UX) Digital channel with customers for a better customer journey at unifi website- Improve customers after sales experience by interviewing customers to identify weak points in customer service- Assist redesigning customer journey mapping to improve CX Show less

Master Of Engineering (Meng), Electrical And Electronics Engineering

Activities and Societies: President of Malay Cultural Society (2012 – 2013) Member of Supreme Council of United Kingdom & Eire Council.

Foundation Degree, Engineering, 3.90