Mark Kamau Email & Phone Number

Coppell, TX

• Own and manage the ISO quality manage system QMS).
• Manage claims: those filed against the company and those filed against 3PL partners.
• Review documentation and SOPs to ensure compliance to applicable laws and regulations.
• Establish and oversee internal audit processes.
• Advise and assist the sales team regarding claims and service failures.
• Ensure all employees comply with their training and compliance requirements (TSA).

Houston, Texas Area

Certified lead internal auditor (ISO 9001).Developing standard Quality Control procedures and ensuring that those procedures are followed at all times. Responsible for process and yield improvement activities on the coil coating line. Ensuring calibration and control of all instruments utilized to evaluate the attributes of finished product. Controlling.

Frisco, TX

• Maintained the helpdesk ticketing system.
• Configured and installed computer and telephonic hardware and software.
• Provided service and support to end users via remote connection.
• Diagnosed and resolved a variety of technical issues.

Dallas/Fort Worth Area

• Audited bankruptcy accounts to ensure compliance.
• Ensured accounts were properly documented.
• Followed up with the court for missing or improperly prepared documents.

Bachelor Of Business Administration, Accounting

Bachelor Of Education, English/Literature