Merchandise Manager
445 Park Ave
Customer Service Representative/ Product Management 10/2008 – 09/2014, Alice Kwartler Antiques, New York, NYHandle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and merchandise maintenance as well as personal customer recommendations.Key Accomplishments:• Managed a high-volume workload within a deadline-driven environment. Resolved a number of inquiries weekly consisting in performance benchmarks in all areas (speed, accuracy, quality).• Became the lead "go-to" person for new merchandise and particularly challenging calls as one of the company’s primary examiner of both new and old procurements.• Helped company attain higher customer service and sales accomplishments -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.