- Responsible for all administrative routines such as accounts payable, accounts receivable, and payroll.- Manage incoming phone calls, effectively directing inquiries to the appropriate departments, ensuring continuity.- Perform meticulous billing of sales orders, including cross-referencing documentation, verifying information in pre-billing reports, processing invoices, and maintaining accurate records.- Maintain customer contact databases, ensuring accurate and updated information to improve communication and relationship management.- Track and efficiently receive materials, creating organized shipping folders, pre-receipt of materials, managing Material Test Reports (MTRs), and maintaining cost spreadsheets in Excel.- Supervise and coordinate office administrative procedures. Collect data and prepare periodic and special reports, manuals, and correspondence.- Coordinate and plan office services such as lodging, relocation, equipment, supplies, forms, asset disposal, parking, maintenance, and security services.- Administer policies and procedures related to record release when processing requests in accordance with government legislation on access to information and privacy.- Review, assess, and implement new administrative procedures.

- Provided outstanding assistante to coordinators on the front line, cash-office andprocessing customer transactions accurately.- Issue refunds, receipts and process merchandise returns and exchanges.- Provided excellent customer service by greeting and assisting customers, addressinginquiries, and resolving issues to ensure a positive shopping experience.- Collaborated with team members to achieve overall store goals and participated inregular training sessions to stay informed about product updates and promotions.

- Managed employee working hours and overtime compensation tracking.- Participated in admission processes for new employees and performance evalution.- Included and updated employees’ data in the internal system.- Promoted internal events and transformed the company a better environment towork.- Assisted in the development and implementation of HR policies and procedures.- Collaborated with HR business partners to identify key performance indicators (KPIs)and developed reports to measure HR effectiveness.

- Provided exceptional service to customers through various communication channels(phone, email, chat).- Performed other tasks of the same nature and level of complexity associated withthe organizational environment.- Assisted tasks related to administration activities, to meet the unit's requests andneeds.- Resolved customer inquiries, concerns, and issues in a timely and efficient manner.- Handled confidential information with discretion and professionalism.