Kamlesh Kumar Email & Phone Number

Working as Technology Leader in KPIT Technologies.Possessing more than 8 years of Experience in Implementation, Design & Execution of various ITIL Processes viz. Incident Management,Problem Management, Knowledge Management, Change Management,Service Request Management.Expertise in designing and building workflows as per the requirements,implementation of various ITSM modules in ServiceNow. ServiceNow Platform Administration/Development Skills:* Extensive hands on Service Portal.* Integrated ServiceNow with Google Assistant.* Integrated serviceNow with Amazon Alexa.* Integrated servicenowNow with Google Translation.* Experience of working on Discovery and troubleshooting.* Experience of working on AWS and Azure integration.* Experience of working on Password Reset, User account Creation, Updation and deletion on Active Directory.* Experience of working on integration with third party tool.* Worked intensively on VM procurement through service request ( Using NUTANIX , VMWare, Azure ).* Good Design understanding on Tables, Relationships between tables and controlling data access.* Experience of working on Project Management.* Experience in implementation of Business Rules, UI Actions, UI Policies, Client Scripts, UI pages, UI Macros, Script Includes, Security Access Controls, Ajax, Jelly and hands on various client and server side scripting API’s in ServiceNow.* Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA in ServiceNow.* Experience in designing Generic Service Catalog Workflows which can generate multiple level dynamic approvals, dynamic task creation and user acceptance process.* Extensive hands on Service Catalog Management across all catalog types like Record Producer, Catalog Items, Order Guides, Content Items also including areas like Entitlement Scripts, Variable Sets, Catalog UI Policies and Catalog Client Scripts

Listed skills include Servicenow, Html, Javascript, Java, and 4 others.