End User Engineer
Current• Support multiple locations• Laptop and Desktop builds with SOE via Preboot Execution Environment• Microsoft Endpoint Manager admin center• Coordinate with vendors to arrange repair of faulty equipment• Configure email account rights and password reset in Active Directory• Active Directory and setup Okta Multifactor • Support of Local Area Network / Wireless Network / Network Infrastructure• Inventory, usage, and performance of all computer equipment.• Remote Support TeamViewer• Onsite and remote users support• Freshservice incident tickets system• Install device drivers of systems and peripherals and other software for Windows • ICT Server & desktop Support and data backup• Setup OneDrive and SharePoint• Hardware and software troubleshooting• Windows 10 / 11 and KVM installation and configuration