• Successfully addressed accounts receivable and payable challenges by transitioning the business to a new platform, resulting in: o 50% reduction in invoicing and payment processing time. o Enhanced client satisfaction, reflected in a 40% increase. o Elimination of cross-border transaction fees, significantly reducing costs.• Implemented a comprehensive ticketing system utilising Jira to streamline payment operations tracking and enhance workflow efficiency.• Led the setup of webhooks for seamless tool integration, automating tasks, and mitigating double entry. Notable achievements include integrating HubSpot with Airtable for enhanced data management and efficiency.• Orchestrated the implementation of a cold outbound sequencing strategy for a newly introduced business product, resulting in: o Securing 5 closed deals in the first quarter. o Validation of the product's viability in the market.• Collaborated with partnership team to measure performance and deliver on contracts,resulting in a 15% improvement in critical support for members.• Achieved a 20% improvement in team performance by implementing a positive,impactful working culture, resulting in increased employee and client satisfaction andengagement.• Developed and implemented interactive Power BI dashboards to streamline datavisualisation and enhance business decision-making processes

- Led the successful implementation of testing, training, and deployment strategies for internal products, resulting in a reduction in the development timeline, fostering seamlesscollaboration with teams.- Implemented targeted process enhancements, resulting in an increase in operational efficiency and a culture of continuous improvement.- Managed a team of 10 clinicians to ensure high-quality support, leading to a 25% rise in operational efficiency and overall impact across the coaching service.- Utilised advanced statistical techniques to extract and analyse complex data fromdiverse spreadsheet sources, leading to crucial actionable insights for pivotal business decisions.- Led and managed cross-functional project teams across contracts, delivering the service and measuring performance against key KPI's.- Led the enhancement and maintenance of the SharePoint platform, ensuring meticulous review and updating of all documents, including SOPs, resulting in improved team efficiency.- Enhanced and customized monthly reports for operational improvements, ensuring accuracy, coherence, and completeness, driving impactful decision-making at C-suite level.- Facilitated strategic planning initiatives in collaboration with the COO, leading to improved resource allocation and operational capabilities.

• Devised and deployed effective strategies to maintain smooth day-to-day operations,successfully resolving issues. This resulted in a 25% increase in operational productivity,enhancing support for the team.• Led optimisation of global third-party logistic warehouses (3PLs), resulting in 20%improvement in product fulfillment, enhancing operational efficiency.• Managed stock levels in 3PL warehouses. I ensured we always met customer demand byplacing manufacturing orders on time, ensuring to factor in lead time. Resulting in an 8%decrease in product/stock wastage.• Took over the management and optimisation of the B2C Shopify store, ensuring productswere accurately defined and priced correctly. Implemented an application that allowedus to rule out free delivery for specific post-codes in remote locations. Customers fromthese locations found that when they placed an order, they would have to pay a heftyextra fee locally to have it shipped. This resulted in a decrease in refunds by 3%.• Coordinated with our global logistics teams to ensure accurate and timely delivery ofproducts to our B2B customers.• Managed QA inspections post-manufacture and post-shipment in the Far East, UK, andUSA to maintain quality standards.• Directed projects involving diverse stakeholders, such as new product launches, includingtimeline management, deliverables oversight, and financial analysis.• Provided support to the customer service team during high-demand periods. Increasingcustomer satisfaction by 10%.• Conducted regular stock and sales reporting and increased visibility of all metricsthrough setting up dashboards for the company

- Tasked with entering the business during a time when government introduced funding cuts to the pharmacy sector negatively affecting profitability and operations.- Successfully minimised losses and achieved increased profitability and operational excellence during tenure.  - Increased pharmacy shop sales by 40% through implementing targeted marketing tactics and consumer engagement events.  - Nominated as the PCN lead for our area. This role meant I was the single point of contact and engagement between the local PCN pharmacies. - In regular contact with GP’s, hospitals, pharmacies, wholesalers, local community, patients, care homes and other NHS bodies & private companies. - Usage of project management tools, such as Gantt charts, to ensure delivery of projects, for example the annual PQS application. - Have experience of the Pharmacy Needs Assessment application process from start to finish. - Successfully played a key role in stabilising, leading, and strategically executing within the business to create a critical new revenue stream (wholesaling).  - Independently researched and wrote a 100-page Standard Operations Procedures (SOP) manual for the wholesaling wing of the business. The ‘SOPs’ passed MHRA inspection.  - Developed and implemented a people-strategy that resulted in the hiring, training, performance management, and long-term retention of 5 staff.  - Throughout my 5 years, I had the responsibility of overseeing and managing a team of 6 staff members, medicine/shop supplier relations, customer relations, marketing campaigns, community outreach programs, day-to-day operations and more. - I learned how to manage people who had various barriers and came from very diverse backgrounds.

Fixed 3-month internship contract in conjunction with Masters final thesis. Main work consisted of researching the specific markets via a three stage approach:1.Comprehensive global market study2.Competition analysis3.Recommendations for companyTo complete the above a substantial amount of market research, using various databases, was conducted. Threats were input into an excel database to organise and consistently update movements of competitors in the industry. Due to this extensive market study a 60-slide PowerPoint was formed and condensed to highlight the main findings and recommendations to the Company. As a result, the Company considered different routes-to-marker as presented within the study. Other duties included revising and re-writing website content, customer query handling, selling products and updating CEO on general marketing updates.

Submitted an application to Sport England to secure funding for a newly devised canoeing project. Contacted various departmental functions within the Scout Association to ensure that the correct information was obtained for the application. As a result, due to diligence, I was given full control and authority over potential applications.Tracked down various funding sources through the internet and local councils, such as Government grants and businesses and then inquired about eligibility to apply. This resulted in a creation of a database containing the contacted sources which highlighted eligible and non-eligible sources which increased efficiency of future applications.Voted onto the Executive Board due to skill set from IT knowledge to creative thinking. Attended regular monthly meetings discussing finances and various projects to consider. This executive position allowed the effective integration with other Board Members and created an effective working environment.

Attended a two day training course teaching me knowledge of the 3D televisions and enhancing my communication skills through group exercises and on the spot challenges. Promoted Sony 3D televisions within PC world through demonstrations of the technological capabilities via customer interaction.