* Manage operations and maintenance of Cloud Servers across multiple platforms including Digital Ocean, AWS, Softlayer/IBM, etc. This involves handling servers for Web, Database, SIP, and backup purposes. * Oversee the operation of custom PHP marketplaces for Direct Inward Dialing (DID) sales in both B2B and B2C markets.* Responsible for carrying out training sessions, assessments, and career planning for developers. This role aims to foster a growth-oriented work environment to improve overall team productivity.* Lead IT projects encompassing web and mobile applications, leveraging agile methodologies for seamless project execution and delivery.* Actively participate in formulating marketing strategies and sales plans for business expansion and revenue growth. * Surpassing previous records by achieving the highest revenue target exceeding the past five years' figures demonstrating my ability to drive financially performant operations.* Implement lean strategies across the Technology, Sales, and Marketing departments in order to streamline processes and enhance operational efficiency, thereby improving the bottom line.

* Accountable for the complete management of multiple eCommerce websites under the company's umbrella. This includes PHP Development, DB server management, SIP server management, and optimizing server performance monitoring.* Proficient in working hands-on with various technologies and languages including PHP, MySQL, HTML, CSS, WordPress, and Linux Server CLI.* Handle operations and maintenance of Asterisk servers - an open-source communications toolkit - along with managing AWS.* Act as a key decision-maker in processes like team hiring and training, ensuring to recruitment of individuals who would further contribute towards the growth and advancement of the organization.* Responsible for creating documentation for new projects, encompassing all phases from initiation to closure, ensuring that all changes and updates are correctly recorded.* Regularly enhance existing systems and functionalities, aligning them with evolving business requirements and industry best practices.

* Spearheaded the development and management of the company's website, focused on the selling of VPN services. Implemented a blend of tools such as PHP, MySQL, HTML, CSS, JS, WHMCS, and Linux CLI to provide a seamless user experience.* Made use of WordPress to build a robust blogging platform that facilitates active engagement and knowledge sharing with the target audience.* Employed comprehensive server management strategies using Linux CLI to ensure the smooth operation of the company's website.* Incorporated SEO techniques to enhance online visibility, drive organic traffic, and improve search engine rankings, thereby leading to increased sales potential.* Leveraged various technologies and programming languages to meet business objectives efficiently and effectively.

* Served as the primary point of contact for corporate clients to address both business and technical-related concerns, contributing significantly to client satisfaction and retention.* Done PCI DSS compliance for various banks in the MENA region.* Successfully reduced client issues by 25% through proactive problem-solving in the initial phase via phone or email, therefore minimizing the need for detailed investigations by the Service Desk team.* Played a critical role in monitoring the resolution process of Production issues carried out by the Service Desk team, ensuring timely and effective incident management.* Collaborated closely with the client's business and IT team to discern, discuss, and document new enhancements/projects, thereby fostering innovation and continuous improvement.* Upheld quality of service by conducting regular meetings with clients, gaining concrete feedback, and shaping strategies accordingly.* Diligently ensured that the team adhered to SLAs (Service Level Agreements) for projects, service desk issues, and compliance releases, bolstering overall performance and productivity.* Partnered with the Business Development Team to prepare and present compelling presentations and RFPs (Request for Proposals), driving revenue growth and expansion.

* Undertaken customization of CTL PRIME SYSTEM Modules such as Rewards, Installments, Statements, and Reports, catering to unique business needs.* Led a remote team of 3-5 analysts efficiently, managing Project Development and enhancement, thereby bolstering productivity and progress.* Gained international exposure by working directly at client locations in the United Kingdom and Cyprus, fostering a deeper understanding of diverse market dynamics.* Actively involved in crafting PDP (Project Definition Phase) for various projects, outlining the roadmap for successful project completion.* Translated complex business requirements into functional/technical designs and developed comprehensive test plans and test scripts, facilitating streamlined project execution.* Collaborated with the QA team to uphold Quality Assurance standards, driving excellence in product development.* Committed to delivering high-quality software within stipulated timelines, exceeding client expectations.* Troubleshoot technical issues raised by clients or Internal QA teams effectively, ensuring smooth and uninterrupted operations.* Extended support to clients throughout the Software Development Life Cycle (SDLC), enhancing overall client experience and satisfaction.* Worked conjointly with the DBA team to provide necessary application support and address any project-related issues.* Utilized various tools for development purposes, including but not limited to Oracle SQL/PL SQL, Crystal Reports, and Visual Studio .NET.

* Executed system analysis and programming tasks efficiently, enhancing system performance and functionality.* Analyzed project requirements extensively, followed by the preparation of detailed workflow charts & and diagrams. These well-structured blueprints were effectively utilized by peer developers for Web and Software development.* Compiled and created comprehensive documentation of program development and subsequent revisions, facilitating knowledge transfer and reference.* Formulated and implemented a meticulous QA plan prior to releasing modules for various web portals, ensuring superior software quality and performance.* Designed robust database structures to support ClubImate's innovative business model, contributing to their digital transformation journey.* Successfully managed data migration from the old database structure to the new one, ensuring data integrity and minimal downtime.* Developed engaging microsites for the marketing department, aiding in effective launch campaigns of new devices.* Crafted intuitive intranet sites for the HR department and developed a global intranet portal for i-mate employees. Such platforms included features like Forums, News, Alerts, Calendars, Announcements, Events sections, etc., fostering better communication and collaboration within the organization.