Cyril Samson Email & Phone Number

With over four years of experience in logistics and transportation operations, as well as IT support specialist and customer service representative roles across various companies in the USA and UK, I've gained extensive proficiency in the following applications and platforms:1. Utilized Verizon Tracking/Fleetgpsit2. Worked with Propel GPS3. Managed InTouch GPS/Commercial4. Navigated DAT and Amazon Relay Load Boards5. Operated InTouch ELD6. Used ITS Dispatch7. Proficient in Google Maps, Google Voice, and other Google online applications8. Skilled in Microsoft Office suite9. Experienced in image and PDF editing tools10. Familiar with various customer/broker apps and websites11. Well-versed in Google Workspace, Microsoft Teams, Outlook, and MacroPoint for trackingIn my capacity as a customer service representative, I've honed the following qualities and skills:1. Effective communication and interpersonal skills2. Ability to multitask efficiently3. Strong problem-solving abilities4. Exhibiting patience, organization, focus, and self-control5. Meticulous attention to detail and a strong sense of responsibility6. Proficiency in handling and defusing difficult customer interactions.Summarized SkillsCertainly, here's the list with sequence numbers:1. Technical Support2. System Management3. Team Collaboration4. Guidance & Training5. Process Documentation6. User Training7. Remote Support8. Inventory Management9. Feasibility Studies10. Prompt Response11. Email Configuration12. Performance Testing13. Budgeting Support14. Software Updates15. Issue Reporting16. Account Management17. Performance Analysis18. ITIL Implementation19. Communication and Soft Skills20. Multitasking21. Problem Solving Skills22. Patience, Organization, Focus, and Self-Control23. Attention to Detail and Sense of Responsibility24. Handling and Tackling the Rude Behavior of Customers25. MS Office26. Managing Data in an Excel Sheet27. Utilizing Various Applications28. Timely Response29. Finding Solutions30. Familiarity with New Technology31. Planning and Dispatching Pick-up and Delivery32. Stock Management if Necessary33. Organization of Timetables and Travel34. Communication with Customers35. Inclusion of Regulatory Elements (such as driving time, prohibited traffic times, etc.)36. Coordination between the Client and the Supplier37. Minimization of Drivers’ Waiting Time38. Troubleshooting39. Cost Control40. Administrative Management41. Pricing Negotiation

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  Karachi University

  Business