Kamron Evans Email & Phone Number

Atlanta, Georgia, United States

• Proactively greeted customers by performing lobby management activities to connect with customers and assess reason for visiting the branch. • Adhere to the Ameris Bank Employee Service Standards and provide service excellence by going beyond the customer’s expectations both internally and externally. • Processed deposits, wires, and various loan payments. • Adhere to check cashing guidelines, record information in the system database, and issue a receipt confirming the transactions.• Operated the teller drawer, performed accurate transactions, balancing each day and verifying cash totals.

Atlanta, Georgia, United States

-Monitor for incoming review/approval request and analyze account level hold recommendations to determine level of financial crimes risk and appropriate next actions.-Conduct research using appropriate investigative techniques to determine liability and impact of cases including mitigation of financial losses and/or business interruptions and consistency in the use of hard hold processes across Detection Ops.-Document quality issues and performance measures for management review.-Identify control failures in bank processes, procedures, and internal controls.-Perform detailed analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products.-Provide information and assists in the feedback and formal education process of other staff.-Act as a subject matter expertise.-Participates in and provides support for projects, initiatives and change management.

Charlotte, North Carolina, United States

-Perform general account handling functions such as close account determination, holds, and restraints.-Look for Account Takeover (ATO), New Account Fraud, Deposit Fraud, Friendly Fraud, Elder Abuse Fraud, etc.-Monitor moderate to complex account activity which requires research that may involve multiple transaction channels.-Contact victims of fraud in order to secure their relationships with the company and resolve their claim disputes.-Initiate investigations; responsible for handling all aspects of the investigation, including detailed analysis and research to resolve cases and claims.-Perform a series of reviews utilizing various systems and reports to identify potential fraudulent activities on new and existing deposit, and credit card accounts.-Review, verify and identify customer transactions, calls, and online activity to detect and prevent financial crimes activities, policy violations, and suspicious situations in order to mitigate and recover losses.-Maintain current knowledge and awareness of investigative fraud techniques, privacy laws, bank regulations, investigation and security incident handling policy and procedure.

Charlotte, North Carolina, United States

-Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.-Identified fraudulent deposits, credits, and ACH transactions promptly and efficiently.Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.-Utilized multiple platforms to perform precise decisions on customer items that include but are not limited to Prevent, Operations Image Browser, Image Based Returns, and ACH Transaction History.-Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.Carried out day-to-day duties accurately and Efficiently.

Charlotte, North Carolina, United States

-Resolved customers' issues related to onlineerrors, late returns, and billing discrepancies to encourage good customer relationships.-Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.-Utilized telephone, online chat, and email platforms to deliver outstanding customer service.-Maintained an extensive knowledge of company products to recommend items aligned with customer needs.-Documented customer interactions in the internal database to maintain customer service history details.-Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.