Fare calculations. Travel documents checkRefund calculation, sheet prepare Re-checked.Initiate service or information requirements of the customer. Makes and confirms reservations for passengers on scheduled airline flights. Plans describe, arranges, explains, and confirm itineraries to all customers. Providing customer support to clients related to reservation, ticketing, and fare. Ticket issue, re-issue, award ticket, duty pass, and all types of ID ticket, free ticket & MCO, Making… Show more Fare calculations. Travel documents checkRefund calculation, sheet prepare Re-checked.Initiate service or information requirements of the customer. Makes and confirms reservations for passengers on scheduled airline flights. Plans describe, arranges, explains, and confirm itineraries to all customers. Providing customer support to clients related to reservation, ticketing, and fare. Ticket issue, re-issue, award ticket, duty pass, and all types of ID ticket, free ticket & MCO, Making sales report prepares settlement & final check with accounts department end of the day. Keep self-up to date on product, service, policies, and procedures through regular team meetings Receiving calls and providing the passengers with the best destinations and guiding them with the best deals. Reservation agents in travel agencies often contact prospects and former patrons with promotions on travel packages. Frequent flyer ticket issue, free ticket issue, free upgrade & upgrade against miles and issue Gmail ticket. Making third carrier reservation & issue ticket and check agreement with all type of fare rules & regulations. Notifies and keeps customers informed about all changes related to their itinerary and their air travel arrangements. Works with internal customers and other departments to resolve issues that may arise particularly related to itinerary changes and flight cancellations. Liaises with external parties such as airlines regarding bookings and schedules. Computes cost of air travel from each passenger and makes the appropriate decision to select the most economical routing. Show less

Ensures that only trained staff use reservation systemSupervise, manage, monitor, and motivate a team of executives.Ensure quality service and performance standards are maintainedResponsible for supporting tasks for subordinates and training new counter staff Performance evaluates & reports to higher levels regarding, promotion, increscent. Manages staff breaks to maximize staff availability on the counter with assigned duty roster & responsibilities.Help the counter… Show more Ensures that only trained staff use reservation systemSupervise, manage, monitor, and motivate a team of executives.Ensure quality service and performance standards are maintainedResponsible for supporting tasks for subordinates and training new counter staff Performance evaluates & reports to higher levels regarding, promotion, increscent. Manages staff breaks to maximize staff availability on the counter with assigned duty roster & responsibilities.Help the counter ticketing officers for reservations, issuing tickets, collecting payments from customers, and making changes to customers' reservations doing properly. Look after cancellation, refund and maintain a daily sales report, which needs to be submitted to our revenue department at the end of the day.E-mail correspondence with other department HR, Admin, IT, Revenue, Operation regarding an official issue which is involved to up to date on product, service, policies, and procedures. Show less