Kamryn Richey Email & Phone Number

United States

Rexburg, Idaho, United States

I streamlined QA trainings, procedures, and processes. While in this role, I helped re-imagine grading metrics and lead the integration of a new QA process into the organization's CRM.

Rexburg, Idaho, United States

I oversaw a small team of Quality Assurance Specialists that evaluated the performance of academic advisors. My responsibilities included: interviewing, onboarding, training, maintaining a CRM's knowledge base, managing schedules/time-off, performance coaching, and maintaining department resources.

Rexburg, Idaho, United States

I evaluated the work of academic advisors according to the organization's performance standards. My responsibilities included: grading up to 40 interactions between advisors and students, giving team trainings, and coaching low performing employees.

Salt Lake Center

I assisted prospective and current students of BYU-Pathway Worldwide navigate major exploration, course selection, and graduation planning.

Midvale, Utah

Assisting in customer service, I worked a cash register, answered phones, received food orders, kept the restaurant clean, and solved customer grievances.

Gilbert

I helped current and prospective customers receive HVAC services by answering phones and creating appointments/routes for the company's technicians. I also handled basic bookkeeping, billing, and payroll through QuickBooks.

Associate Of Science - As, General Studies

Education record

Bachelor Of Science - Bs, Marriage And Family Studies

Psychology Minor