Kane Ford Email & Phone Number

Brisbane, Qld, Au

Melbourne, Victoria, Australia

• Facilitated prioritisation, planning and reporting of strategic initiatives and operational uplift projects across retail business• Project managed Product initiatives such as 2024 Design & Distribution Obligation (DDO) uplift, Annual Product Update and broader organisational initiatives such as the removal of Cheques for Monies Out processes• Represented MLC Life Insurance at industry working groups including the Council of Australia Life Insurers (CALI) developing best practice… Show more • Facilitated prioritisation, planning and reporting of strategic initiatives and operational uplift projects across retail business• Project managed Product initiatives such as 2024 Design & Distribution Obligation (DDO) uplift, Annual Product Update and broader organisational initiatives such as the removal of Cheques for Monies Out processes• Represented MLC Life Insurance at industry working groups including the Council of Australia Life Insurers (CALI) developing best practice guidance and policy for the Australian insurance market • Developed and presented Business Cases for Board and ExCo audiences supporting budget and resourcing requirements• Provided guidance to Project and BAU teams, ensuring accountabilities clearly defined and key project milestones met Show less

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Established reporting function to deliver all Annual, Tax and Regulatory reporting requirements for Super and SMA portfolios• Enhanced process and technology solutions to deliver all statement streams ahead of schedule and earliest in history Optimised Data Integrity controls across all reporting streams and centralized regulatory reporting requirements• Managed Powerwrap acquisition reporting activities aligning processes and controls to maximise efficiencies and reduce… Show more • Established reporting function to deliver all Annual, Tax and Regulatory reporting requirements for Super and SMA portfolios• Enhanced process and technology solutions to deliver all statement streams ahead of schedule and earliest in history Optimised Data Integrity controls across all reporting streams and centralized regulatory reporting requirements• Managed Powerwrap acquisition reporting activities aligning processes and controls to maximise efficiencies and reduce risk• Introduced COVID Mental Health & Wellbeing program across domestic and international businesses Show less

Melbourne, Victoria, Australia

• Developed supplier governance framework to assess performance across creative agencies and print fulfilment vendors• Supported implementation of tiered agency model and in-house design centre to rationalise external partnerships, maximise marketing spend and improve campaign speed to market• Aligned and delivered business improvement initiatives for greater operational efficiencies and improved member experience• Supported launch of the ‘Leisure Design Hub’ self-service portal… Show more • Developed supplier governance framework to assess performance across creative agencies and print fulfilment vendors• Supported implementation of tiered agency model and in-house design centre to rationalise external partnerships, maximise marketing spend and improve campaign speed to market• Aligned and delivered business improvement initiatives for greater operational efficiencies and improved member experience• Supported launch of the ‘Leisure Design Hub’ self-service portal reducing creative design costs across the Leisure portfolio Show less

Melbourne, Australia

Reporting directly to the Chief Customer Officer (CCO), this role plays a key role in the Retail Insurance Leadership Team.Key Responsibilities:• Lead the executive management of the Retail Head Office, including the coordination and delivery of key programs• Worked in partnership with the Retail Leadership team and business stakeholders to develop strategic and tactical initiatives for the broader MLC Life Insurance business • Developed business cases, prepared portfolio… Show more Reporting directly to the Chief Customer Officer (CCO), this role plays a key role in the Retail Insurance Leadership Team.Key Responsibilities:• Lead the executive management of the Retail Head Office, including the coordination and delivery of key programs• Worked in partnership with the Retail Leadership team and business stakeholders to develop strategic and tactical initiatives for the broader MLC Life Insurance business • Developed business cases, prepared portfolio reporting, and management and Board papers as required• Actively made day-to-day decisions related to the Retail Insurance Head Office, including improvements, change management, people, finance and resource allocation• Researched and prepared presentations, speakers notes and written communications for internal and external stakeholders on behalf of the Chief Customer Officer• Proactively managed business risks and compliance for Retail Insurance business Show less

Melbourne, Australia

• Manage the End of Financial Year (EOFY) readiness program incorporating EOFY branch contributions program• Provide Program updates to the Wealth LT and consistently engage leaders and SMEs across all Wealth performance units throughout EOFY and Customer Statement • Design and review control mechanisms to meet regulatory compliance obligations• Sound knowledge of risk and regulatory framework in the changing superannuation and investment environment

Melbourne, Australia

Responsibilities• Drive technology innovation to increase delivery processes for new business functions • Sound knowledge of regulatory & legislative framework in the changing superannuation (pension) environment• Design, operationalize and review control mechanisms to meet regulatory compliance obligations• Generate all new business related compliance reporting. Communicate reportable breaches to General Manager and the Breach Review Committee and collaborate on… Show more Responsibilities• Drive technology innovation to increase delivery processes for new business functions • Sound knowledge of regulatory & legislative framework in the changing superannuation (pension) environment• Design, operationalize and review control mechanisms to meet regulatory compliance obligations• Generate all new business related compliance reporting. Communicate reportable breaches to General Manager and the Breach Review Committee and collaborate on remedies.• Ensure consistent delivery of service standards and drive productivity/quality targets at team level• Provide SME knowledge and direction in cross-functional business projects• Manage NAB Wealth stakeholders including sales, product, technology risk and compliance while ensuring teams adhere to all legislative and business compliance criteria• Facilitate monthly individual performance conversations and daily team meetings• Manage FTE targets and coordinate staff recruitment activities• Effectively drive change in the new business environment to ensure innovation excellenceAchievements• Participate in three-month Operational Excellence Accelleration Program facilitated by PwC, achieving 'Best Practice'​ Ops Excellence maturity score and was awarded PwC 'Spirit of Ops Excellence' for NAB Wealth• Awarded the 2015 Servicing & Transactions ‘Passion for Customer’ for developing and executing a range of initiatives improving customer deliverables• Represented Servicing and Transactions at both the NAB Wealth Customer Forum and NAB Wealth Diversity and Inclusion Forum Show less

Broome

• Consolidated the Kimberley Ranger Network regional tourism business plans• Developed value proposition and business model for the Cultural Enterprise Hub to support Kimberley Ranger Network with tourism marketing and administration shared services• Created a strategic marketing plan for the Kimberley Ranger Network incorporating pricing approach, marketing communications mix, customer profiling, go to market strategies and proof of concept designs for online and offline marketing… Show more • Consolidated the Kimberley Ranger Network regional tourism business plans• Developed value proposition and business model for the Cultural Enterprise Hub to support Kimberley Ranger Network with tourism marketing and administration shared services• Created a strategic marketing plan for the Kimberley Ranger Network incorporating pricing approach, marketing communications mix, customer profiling, go to market strategies and proof of concept designs for online and offline marketing tools• Presented strategic marketing plans to Kimberley Land Council Senior Management and Board• Established key partnerships with Australian Conservation Foundation• Presented strategic marketing plan to associated Indigenous Protected Areas Prescribed Body Corporates on the West Kimberley coastline (Karajarri, Nyul Nyul and Bardi Jawi) Show less

Melbourne, Australia

• Conducted market analysis to define value proposition for brand, lines of business and solutions for developing markets• Defined brand strategy and developed integrated online marketing strategies, analytics & KPI’s for all business units• Facilitated internal sales and marketing strategy workshops for all business units• Drove channel relationships with distribution partners including; Samsung, Sony, HP, Epson etc• Managed marketing budget of AU$1.75m (2013) and reported… Show more • Conducted market analysis to define value proposition for brand, lines of business and solutions for developing markets• Defined brand strategy and developed integrated online marketing strategies, analytics & KPI’s for all business units• Facilitated internal sales and marketing strategy workshops for all business units• Drove channel relationships with distribution partners including; Samsung, Sony, HP, Epson etc• Managed marketing budget of AU$1.75m (2013) and reported sales and marketing results to board• Defined and monitored KPI’s for the marketing team and conducted monthly performance conversations• Developed company-wide talent acquisition strategies and execution pathwaysBrand Portfolio: Epson, Samsung, Canon, Dell, Fuji Xerox Printers, HP, Lexmark, Panasonic and Sony Show less

Melbourne, Australia

• Developed and implemented marketing plans for Print & Imaging portfolio• Managed product segment marketing budget of AU$400k (2011)• Defined social media marketing strategy development and implementation• Coordinated displays and marketing strategies at national B2B tradeshows

Melbourne, Australia

• Coordinated the distribution of marketing communications to database, measure campaign results and report ROI analysis to product/sales managers• Generated internal sales communications relating to current marketing activities and develop and distribute all company press releases to channel media outlets• Managed marketing functions relating to CRM integration• Conducted internal and external online feedback surveys• Assisted in the planning and execution of product launches… Show more • Coordinated the distribution of marketing communications to database, measure campaign results and report ROI analysis to product/sales managers• Generated internal sales communications relating to current marketing activities and develop and distribute all company press releases to channel media outlets• Managed marketing functions relating to CRM integration• Conducted internal and external online feedback surveys• Assisted in the planning and execution of product launches and events• Briefed graphic designers on campaign requirements for marketing activities Show less

Melbourne, Australia

• Developed all company branded collateral for digital and print applications including layout and design• Conducted Image research, sourcing and image re-touching• Designed company presentations and merchandise the showrooms facilities

Melbourne, Australia

• Briefed team members on new campaigns, requirements and KPI’s• Monitored performance for quality assurance• Conducted regular analysis of CRM data to ensure campaign requirements are achieved• Performed induction training to new team members

Melbourne, Australia

• Assisted ANZ EFTPOS merchants with technical support and trouble shooting• Proactively relationship managed a tier one merchant base• Introduced successful retention strategies across the Merchant Services portfolio• Documented technical support interactions in CRM

Master Of Business Administration (Mba), Executive Mba, Grade Point Average 3.7 As Of February 2013

Business In A Global Context (Completed - Distinction) Leading People and Organisations (Completed - Distinction) European Economics.

European Management And Economics

Winter School 2012, Business/Managerial Economics, High Distinction

Bachelor Of Arts (Ba), Graphic Design

Victorian Certificate Of Education (Vce)